Austin Stoner
Pensacola
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant
MrBeast
03.2024 - Current
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Supervisor
Dezerland Action Park
06.2022 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
Team Leader
Universal Studios
04.2021 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Leader
Walmart
11.2020 - 04.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 35 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Delivery Driver
Dominos
03.2020 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
Team Member
Whataburger
01.2019 - 10.2019
- Learned the ability to be e cient and quick-minded
- Learned how to stock and learned the basics on customer service
- Resigned due to a hostile work environment and lack of scheduled time.
Education
High School Diploma -
Northview High School
Bratt, FLSkills
- Performance Tracking and Evaluations
- Team Leadership
- Safe Work Methods
- Managing Operations and Efficiency
- Resolving Complaints
- Performance Motivation
- Employee Coaching and Motivation
Certification
Adobe Master - Certified
Microsoft Expert - Certified
Timeline
Personal Assistant
MrBeast
03.2024 - Current
Supervisor
Dezerland Action Park
06.2022 - 06.2023
Team Leader
Universal Studios
04.2021 - 06.2022
Team Leader
Walmart
11.2020 - 04.2021
Delivery Driver
Dominos
03.2020 - 07.2020
Team Member
Whataburger
01.2019 - 10.2019
High School Diploma -
Northview High School
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