Austlyn Uteg
Elmwood Park,IL
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
6
6
years of professional experience
Work History
Executive Director
Pathway To Living - Victory Centre Of Park Forest
Park Forest , Illinois
04.2020 - Current
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Interviewed, supervised and motivated over fifty staff members to achieve optimal productivity.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Increased business profits 20% by streamlining processes and trimming unnecessary positions.
- Increased census by 20% by overseeing sales process and overall resident and team satisfaction.
- Improved Google rating taking it from 2.9 to 3.9 through improved communication with residents and team members.
- Worked closely with organizational leadership to strategically affect operational direction.
- Oversaw correct delegation and education of tax credit program for staff and residents
- Managed compliance of SLF regulations through regular audits, Q&A, and follow-up training.
Lifestyle Specialist -Sales Manager
Pathway To Living- Victory Centre Of Galewood
Chicago, Illinois
07.2018 - 04.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Maintained over budget occupancy three months into position and maintained 100% occupancy with 6 month waiting list after one year into role until exit in 2020
Business Office Manager
Pathway To Living-Victory Centre Of Galewood
Chicago, Illinois
03.2016 - 07.2018
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Completed bi-weekly payroll for sixty employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained complete rent collection of entire building after six months into role through stellar follow up and understanding of SLF billing until exit in July of 2018.
Education
Bachelor of Science - Applied Science- in Process
DePaul University
Chicago, ILSkills
- Organizational Development
- Budget Planning
- Leadership and People Development
- Complex Problem Solving
- Regulatory Compliance
- Sales Growth
- Relationship and Team Building
Timeline
Executive Director
Pathway To Living - Victory Centre Of Park Forest
04.2020 - Current
Lifestyle Specialist -Sales Manager
Pathway To Living- Victory Centre Of Galewood
07.2018 - 04.2020
Business Office Manager
Pathway To Living-Victory Centre Of Galewood
03.2016 - 07.2018
Bachelor of Science - Applied Science- in Process
DePaul University
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