Austra Green
Wichita,KS
Summary
Dynamic professional with extensive experience in customer service, automotive, driver instruction, and security training, demonstrating a strong commitment to exceptional service and effective conflict resolution. Proven ability to communicate reliably and maintain professionalism while quickly adapting to new challenges through hands-on coaching and meticulous compliance recordkeeping. Skilled in addressing complex customer issues with keen attention to detail, fostering positive relationships that enhance team collaboration. Eager to leverage practical training expertise and leadership skills to drive team success and optimize operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Principle Choice Solutions
Remote
02.2026 - Current
- Facilitated customer inquiries by delivering accurate product information and support.
- Exhibited strong problem-solving abilities by resolving customer complaints efficiently.
- Facilitated collaboration among team members to enhance communication processes.
- Implemented new software systems to enhance customer interaction efficiency.
Customer Service Agent
Uhaul
Remote
02.2025 - 02.2026
- Delivered exceptional customer service through phone, chat, and email channels, effectively resolving inquiries and complaints.
- Oversaw high-volume inbound call operations, delivering information and solutions for U-Haul products and services.
- Addressed complex customer issues and complaints, escalating cases as needed to ensure prompt and effective resolutions.
- Guaranteed exceptional customer satisfaction through proactive service and support.
- Delivered exceptional customer service by actively addressing customer needs to enhance satisfaction.
- Assisted in reviewing rental invoices and clarifying payment details for customers. Supported processing of payments and maintained organized records for customer accounts.
Sales Associate
Home Depot
Tooele, UT
12.2023 - 07.2024
- Organized racks and shelves to optimize store presentation.
- Developed and maintained strong customer connections to enhance loyalty and retention.
- Facilitated customer returns, exchanges, and refunds to ensure compliance with store policy.
- Addressed complex customer issues, showcasing advanced problem-solving and stress management capabilities.
- Guided customers in identifying suitable products to enhance shopping experience.
Driving Instructor and Examiner
Stop And Go Driving School
Mesa, AZ
05.2022 - 06.2023
- Assessed student achievements and recorded advancements.
- Fostered trust with parents through regular updates on child progress.
- Kept precise student records for DOT compliance.
- Maintained up-to-date knowledge of state driving laws and regulations.
- Facilitated hands-on road training for student drivers.
- Adapted teaching materials and methods to meet diverse student needs.
Security Field Training Officer/Dispatcher
Snoqualmie Casino
Snoqualmie, WA
03.2019 - 04.2022
- Trained personnel in advanced security protocols.
- Delivered specialized training sessions on defensive tactics, report writing, and policy comprehension.
- Conducted training sessions for over 20 new hires and updated existing staff on procedures.
- Supplied essential first aid and CPR to individuals requiring immediate medical attention until emergency services arrived.
- Monitored surroundings closely and alerted on suspicious activities.
- Secured designated zones to assist guests and monitor for suspicious activities.
- Managed multi-line phone system, prioritizing calls and taking necessary action based on urgency.
- Kept detailed records of calls in both physical and electronic databases.
Security Lead/Courthouse Dispatcher
Pacific Security
Everett, WA
04.2018 - 03.2019
- Directed an 8-member guard team during busiest hours and days at the Court House.
- Created enhanced training techniques emphasizing public safety and officer alertness.
- Documented incident reports with comprehensive descriptions.
- Granted access to the Court House after thorough screening of visitors, vendors, and contractors.
- Conducted regular patrols throughout building interiors and grounds to prevent threats.
- Responded to alarms, assessed disturbances and coordinated with law enforcement.
- Ensured the safety of premises through constant oversight of entryways and continuous CCTV monitoring.
Automotive Technician
Midas
Bothell, WA
09.2017 - 04.2018
- Conducted comprehensive vehicle inspections to identify repair needs.
- Performed routine preventative maintenance, including engine tune-ups, oil changes, and tire rotations.
- Conducted professional tire maintenance tasks such as modifications in rotation, changes and balances across diverse vehicles.
- Conducted comprehensive vehicle inspections checking for leaks, damage, and other concerns.
- Followed operating guidelines, maintained supplies and troubleshooted breakdowns to keep equipment functional.
Automotive Technician Apprentice
Evergreen Autoworks
Bothell, WA
08.2016 - 09.2017
- Formulated detailed repair plans after thorough inspections.
- Elevated vehicle using hydraulic jack or hoist for access to mechanical units.
- Conducted minor maintenance tasks such as replacing gaskets.
- Verified safe operation of vehicles through road testing.
- Diagnosed and troubleshot mechanical issues to identify root causes.
- Performed preventive maintenance including engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacements.
- Performed tire changes, rotations, and balances on various vehicles.
Post Production/Photographer
Nico Studios INC
Edmonds, WA
08.2012 - 04.2015
- Consistently met tight deadlines by effectively managing multiple projects simultaneously.
- Maintained an organized digital asset library, ensuring easy access to high-resolution images when needed.
- Utilized Adobe Photoshop to perform photo editing, retouching and restoration.
- Provided assistance with photo editing tasks, ensuring professional presentation of imagery across various platforms.
- Maintained photography equipment, ensuring optimal performance and readiness for all assignments.
Education
Certificate - Information Technology
Western Governors University
Online04-2029
Certificate - Automotive Technology
Shoreline Community College
Shoreline, WA05-2013
Some College (No Degree) - Math, English
Shoreline Community College
Shoreline, WA05-2012
High School Diploma -
Roosevelt High School
Seattle, WA06-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Active listening
- Computer proficiency
- Conflict resolution
Certification
- Privacy and HIPPA Training Training - 1.5 Learning Hours Completed on 02/12/2026
- Privacy and Information Security Awareness and Rules of Behavior - 1 Learning Hour Completed on 02/12/2026
Timeline
Customer Experience Representative
Principle Choice Solutions
02.2026 - Current
Customer Service Agent
Uhaul
02.2025 - 02.2026
Sales Associate
Home Depot
12.2023 - 07.2024
Driving Instructor and Examiner
Stop And Go Driving School
05.2022 - 06.2023
Security Field Training Officer/Dispatcher
Snoqualmie Casino
03.2019 - 04.2022
Security Lead/Courthouse Dispatcher
Pacific Security
04.2018 - 03.2019
Automotive Technician
Midas
09.2017 - 04.2018
Automotive Technician Apprentice
Evergreen Autoworks
08.2016 - 09.2017
Post Production/Photographer
Nico Studios INC
08.2012 - 04.2015
Certificate - Information Technology
Western Governors University
Certificate - Automotive Technology
Shoreline Community College
Some College (No Degree) - Math, English
Shoreline Community College
High School Diploma -
Roosevelt High School