Australia Alston
Houston
Summary
I have the ability to quickly learn new skills and concepts. Demonstrates strong customer service focus, consistently delivering exceptional experiences. Skilled in recipe memorization, machine operation, and order management. Recognized for outstanding communication and rapport-building with clients, resulting in excellent customer feedback. I am very passionate about learning new things, growing, and moving up.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Houston
09.2024 - Current
- Crafted high-quality beverages following standardized recipes and guidelines.
- Operated espresso machines and coffee grinders to prepare drinks efficiently.
- Provided excellent customer service by greeting and assisting guests promptly.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled cash register transactions accurately while processing customer payments efficiently.
Cashier/Barista Shift Supervisor
Randalls
Katy
09.2023 - 01.2024
- Maintained accurate cash drawer throughout shifts.
- Processed customer transactions efficiently at the point of sale.
- Handled returns and exchanges in accordance with store policy.
- Supervised daily barista operations and ensured smooth shift transitions.
- Trained new team members on beverage preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed during shifts.
- Enforced company policies regarding food safety and hygiene practices consistently.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Barista
Target
Katy
04.2023 - 01.2024
- Crafted high-quality beverages following standardized recipes and guidelines.
- Operated espresso machines and coffee grinders to prepare drinks efficiently.
- Maintained cleanliness of work areas, equipment, and dining spaces throughout shifts.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Handled cash register transactions accurately while processing customer payments efficiently.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Party City
Katy
02.2020 - 01.2022
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer throughout shifts.
- Provided exceptional service to create a welcoming atmosphere for customers.
- Followed safety protocols to maintain a clean work environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ08-2028
High School Diploma -
Cypress Spring High School
Cypress, TX06-2019
Skills
- Customer service and support
- Team collaboration
- Conflict resolution
- Problem analysis
- Time management
- Cash handling
- Opening and closing procedures
- Verbal and written communication
- Hospitality expertise
- Professional demeanor
Affiliations
- I play sports Basketball and Volleyball
- I volunteered at the Houston Food Bank
- Graduate High School with a 3.0 GPA
- A/B Honor Roll Student
References
References available upon request.
Timeline
Barista
Starbucks
09.2024 - Current
Cashier/Barista Shift Supervisor
Randalls
09.2023 - 01.2024
Barista
Target
04.2023 - 01.2024
Cashier
Party City
02.2020 - 01.2022
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
High School Diploma -
Cypress Spring High School
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