Jessica Neilson
Holbrook,MA
Summary
Dynamic barista skilled in time management and product knowledge. Proven ability to lead teams, provide exceptional customer service, and adapt to feedback. Aiming to leverage expertise in training and mentorship to foster a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Barista, team leader
Honey Dew Donuts
Holbrook, MA
09.2021 - Current
- Delivered efficient customer service during high-volume periods to maintain customer satisfaction.
- Resolved customer concerns and maintained a positive customer experience.
- Trained new employees on company procedures and food safety to enhance customer service.
- Supervised shifts and delegated tasks to ensure seamless team operations.
- Organized workstations to maximize productivity and workflow.
- Managed cash handling and ensured accurate daily transactions.
Education
Holbrook Middle High School
Holbrook, MASkills
- Product knowledge
- Time management
- Effective communication
- Problem solving
- Feedback adaptability
- Training and mentorship
- Team leadership
- POS operation
- Decision-making
- Approachable demeanor
- Product upselling
- Transaction processing
- Customer service support
- Multitasking and organization
- Performance enhancement
- Conflict mediation
- Food safety practices
- Cash management
- Customer service
Timeline
Barista, team leader
Honey Dew Donuts
09.2021 - Current
Holbrook Middle High School