Summary
Overview
Work History
Education
Skills
Pottery/ ceramics
Timeline
Generic

Susan Borntrager

Plymouth,IL

Summary

Highly efficient shift lead, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience

Work History

Crew Member, Cashier, Barista, and Shift Leader

Dunkin Donuts
08.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Enforced company policies and regulations with employees.
  • Controlled line and crowd with quick, efficient service.
  • Restocked and organized merchandise in front lanes.
  • Maintained regular and consistent attendance and punctuality.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Part Time Roof Repairer

Prime Roofing LLC
09.2023 - 11.2023
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Expanded knowledge of roofing materials, techniques, and cost effectiveness.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Followed manufacturer instructions and specifications to perform proper installation.
  • Cleaned up work areas upon completion of projects.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Applied roof coatings to protect roof and extend lifespan.
  • Coordinated with other craft employees to maximize project efficiency.
  • Assisted in installation of skylights, solar panels and other roof accessories.
  • Scheduled and attended pre-planning sessions with general contractors.

House Cleaner

Kay's Quality CLeaning
03.2017 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

High School Diploma -

Homeschooled
Plymouth, IL
05.2020

Skills

  • Product Knowledge
  • Retail Merchandising
  • Money Handling
  • Sales Expertise
  • Staff Training
  • Customer Service Excellence
  • Cashier Oversight
  • Hospitality and Accommodation
  • Credit and Cash Transactions
  • Stocking and Replenishing
  • Adaptable and Flexible
  • Currency Counting
  • Inventory Management
  • Purchase Assistance
  • Complex Problem-Solving
  • Facility Safety
  • Training and Development
  • Merchandise Restocking
  • Coaching and Mentoring
  • Till Counting

Pottery/ ceramics

taking pottery/ceramic classes under Jeff and Shelly Rache at Windsong Acres, Camp point IL, once-twice a week at night. 

I love anything with art and look forward to furthering my knowledge in this area. super ambitious about my future and making time for that when i can, as i am flexible with time.

Timeline

Part Time Roof Repairer

Prime Roofing LLC
09.2023 - 11.2023

Crew Member, Cashier, Barista, and Shift Leader

Dunkin Donuts
08.2022 - Current

House Cleaner

Kay's Quality CLeaning
03.2017 - Current

High School Diploma -

Homeschooled

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Susan Borntrager