Tanya Bergeron
East Windsor,CT
Summary
Dynamic and results-driven professional with extensive experience at SUBWAY® Restaurants and Dunkin' Donuts. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Skilled in cash handling and food preparation, demonstrating strong multitasking and leadership qualities to optimize operations and ensure compliance with health standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member Shift Leader Opener
SUBWAY®Restaurants
Windsor Locks, CT
07.2023 - Current
- Provided exceptional customer service by greeting and assisting customers with menu selections.
- Prepared food items following safety and quality standards to ensure customer satisfaction.
- Operated cash register efficiently, handling transactions accurately and managing cash flow.
- Maintained cleanliness of work area, adhering to health regulations and company policies.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Resolved customer complaints effectively, ensuring positive experiences and repeat business opportunities.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Opener, prep, baked breads and cookies, Set up the line, clean ovens proofers etc and clean and stock.Get the store ready for opening.
- I am Serve Safe Certified
- Worked well with teammates and accepted coaching from management team.
Crew Member Shift Leader Closer
Dunkin' Donuts
Windsor Locks, CT
10.2020 - 06.2023
- Prepared and served coffee and food items according to established recipes and customer preferences.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health regulations.
- Operated cash register, accurately processing transactions and handling customer payments.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certified Nursing Assistant - Nursing
Capital Community College
East Hartford, CTSkills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Cash handling
Cleaning
Taking orders
Cleaning and sanitizin
Safe food handling
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Basic math
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Heavy lifting
Store opening and closing
Crew leadership
Safety
Creativity and innovation
Inventory restocking
Telephone etiquette
Cooking
Positive company representation
Food running
Health code compliance
Beverage preparation
Assertiveness
Equipment maintenance
Ordering procedure
Salesmanship
Sales expertise
Order delivery practices
Product promotion
Willingness to learn
Workplace safety
Reliability and punctuality
Product knowledge
Sanitizing
Certification
Serve Safe Certification
Timeline
Crew Member Shift Leader Opener
SUBWAY®Restaurants
07.2023 - Current
Crew Member Shift Leader Closer
Dunkin' Donuts
10.2020 - 06.2023
Certified Nursing Assistant - Nursing
Capital Community College