Ebony Derry
Brooklyn,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Crew Member (Store Opener)
Dunkin' Donuts/Baskin Robbins
Brooklyn, NY
09.2023 - Current
- Opened the store and prepared registers, beverage stations, and kitchen areas for daily operations.
- Delivered high quality customer service while handling cash, card transactions, and order accuracy.
- Prepared beverages and food orders efficiently in a fast-paced environment.
- Coordinated with team members to maintain smooth workflow during peak business hours.
- Resolved customer questions and concerns in a professional manner.
- Maintained sanitation standards, restocked inventory, and ensured a clean work environment.
Customer Service Associate
Family Dollar
Brooklyn, NY
01.2022 - 02.2025
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained store organization and cleanliness to enhance customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Assistant Manager
16 Handles
Brooklyn, NY
06.2019 - 03.2020
- Assisted in daily operations, ensuring tasks aligned with team goals and objectives.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Monitored inventory levels, facilitating timely replenishment of supplies and materials.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled cash, credit, and digital payments while ensuring compliance with company policies.
Education
High School Diploma -
Performing Arts And Technical High School
Brooklyn, NY06-2017
Skills
- Customer Service
- Time Management
- Cash Handling & POS Systems
- Conflict Resolution
- Team Collaboration
- Verbal Communication
- Adaptability & Flexibility
- Multitasking and Organization
- Leadership
- Problem-Solving
- Inventory Restocking
- Sanitation & Safety Standards
Timeline
Crew Member (Store Opener)
Dunkin' Donuts/Baskin Robbins
09.2023 - Current
Customer Service Associate
Family Dollar
01.2022 - 02.2025
Assistant Manager
16 Handles
06.2019 - 03.2020
High School Diploma -
Performing Arts And Technical High School