Austria Gracey
Oak Harbor
Summary
Detail oriented professional experienced in providing professional front-office support, coordinating documentation, supporting departmental operations, and maintaining organized filing systems. Recognized for strong communication skills, professionalism, and the ability to manage multiple priorities while supporting team and community needs.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Verizon Cellular Sales
Oak Harbor
02.2023 - Current
- Educated clients on product features and benefits, enhancing overall user experience.
- Managed customer inquiries and resolved issues, contributing to high customer satisfaction.
- Collaborated with team members to achieve sales goals and targets.
- Analyzed customer needs and identified solutions to meet requirements.
- Listened to customers to understand needs and referred them to optimal services, aligning solutions with client requirements.
- Provided training and support to new consultants on sales techniques and procedures.
- Maintained accurate records of all sales activities in CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
Wireless Sales Manager
Wireless Advocates
02.2022 - 05.2022
- Accomplished growth in revenue by developing and implementing effective sales, networking, and account management models, procedural guidelines, SOPs, and quality standards
- Directed operations across sales, P&L, customer experience, logistics, loss prevention, safety, kiosk maintenance, promotions, inventory, POP display, and HR, ensuring alignment with organizational goals
- Implemented business and customer satisfaction initiatives, resulting in client retention and the highest ROI
- Spearheaded a team of personnel to streamline daily workflow through effective communication and collaboration, ensuring adequate staffing of each Costco retail location
- Reduced turnover by ensuring inclusion and equal opportunities for team members, launched various incentives, and integrated marketing efforts across multiple channels to drive sales
- Guided and trained new and existing staff, maintaining accountability across operations and launching training programs to enhance effectiveness
- Ran analytics to determine KPIs and developed solutions for consistency in performance and generating Guests Sales in compliance with organizational objectives
- Communicated product updates to customers, ensuring they received accurate and timely information.
- Closely worked with team members, District Manager, and HR business partner to solicit customer feedback and analyze financial reports for determining performance trends and gaps, restructure the strategies to address issues, and integrate the improvements
Regional Education Manager-West Coast
Clarins Paris
San Francisco
04.2015 - 05.2021
- Collaborated with regional vp of sales and account executives to develop and execute customer service, account management, and sales programs for skincare and makeup brands, enhancing client engagement
- Conducted training sessions at Ulta, Sephora, Bloomingdales, Macy's, and Nordstrom, creating engaging content for seminars, master classes, trade shows, and beauty conventions to elevate brand awareness
- Formulated different in-class/virtual/conference call training sessions for new and existing employees, including brand history, product range, client care, and sales
- Worked with the store managers, department managers, and marketing executives to promote various events and negotiated contracts cost-effectively
- Traveled across Seattle, San Francisco, Los Angeles, Hawaii, Houston, Chicago, and New York and negotiated travel and hotel contracts for cost-efficiency
- Partnered to launch Clarins Elevated Skin Time Events and presentations at Body Boot Camp and working women happy hour makeup events, promoting brand visibility at Medi-Spa Health Clubs
Freelance Makeup Artist/Specialist
Clarins Paris, Burberry, Dior, Lancôme, Clarisonic
09.2014 - 04.2016
- Traveled to diverse venues to apply makeup, paint, prosthetics, and accessories, enhancing overall aesthetics for high-end fashion events
- Determined materials and application strategies based on facial features, creating natural and glamorous looks tailored to event specifications
- Assessed supplies and equipment for timely availability, ensuring compliance with hygiene and health and safety standards
Assistant Department Manager Women's Shoes
Nordstrom
Seattle
04.2007 - 04.2009
- Resolved customer inquiries, ensuring high satisfaction and loyalty through expert service.
- Engaged customers, fostering positive interactions through strong interpersonal skills.
- Collaborated with teams to achieve objectives and resolve product issues, enhancing overall team efficiency.
- Executed daily duties with precision and efficiency.
- Coordinated staff schedules, ensuring adequate coverage for all shifts.
- Monitored inventory levels and coordinated replenishment with suppliers, maintaining optimal stock levels.
- Utilized software tools to streamline processes and improve performance metrics.
- Provided support to colleagues, enhancing a collaborative work environment.
Education
BA - Mass Communications
Temple University of Japan
Tokyo, JapanPre-Requisites - Nursing
Skagit Valley College
Oak Harbor, WASkills
- Customer Service
- Effective Communication
- Problem Solving
- Decision Making
- Research Analysis
- Analytical thinking
- Time Management
- Multi-tasking
- Document Preparation
- Document Handling
- Microsoft Office: Outlook, Excel, Word, PowerPoint
- Team Collaboration
- Training Delivery
- Public Speaking
References
Available upon request
Languages
Japanese
Limited
Spanish
Elementary
Tagalog
Limited
Accomplishments
Mentorship Award Nordstrom 2007-2008
Timeline
Sales Consultant
Verizon Cellular Sales
02.2023 - Current
Wireless Sales Manager
Wireless Advocates
02.2022 - 05.2022
Regional Education Manager-West Coast
Clarins Paris
04.2015 - 05.2021
Freelance Makeup Artist/Specialist
Clarins Paris, Burberry, Dior, Lancôme, Clarisonic
09.2014 - 04.2016
Assistant Department Manager Women's Shoes
Nordstrom
04.2007 - 04.2009
BA - Mass Communications
Temple University of Japan
Pre-Requisites - Nursing
Skagit Valley College