Austyn Chaffee
Wrightwood,CA
Summary
Dynamic and engaging Front Office Manager with a proven track record at Heart of Gold Foster Agency, adept in workflow optimization and exceptional customer service. Excelled in maintaining data integrity and calming dissatisfied clients, showcasing effective multitasking and robust complaint handling. Demonstrated a bubbly personality, enhancing customer relations and communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Office Manager
Heart of Gold Foster Agency
11.2023 - Current
- Managed files and records for foster children and adhered to safety procedures to prevent breaches and data misuses
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered phone calls, took messages and forwarded calls.
- Ordered supplies, such as printer paper, pens, sticky notes and filing folders.
Boba Barista
Boba Kings
05.2024 - 07.2024
- Controlled line and crowd with quick, efficient service.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Cleaned counters, machines, utensils, and banners.
- Traveled to multiple cities, at fairs working under Rocks Concessions for their Boba booth.
Winter Sports Instructor
Mountain High Ski Resort
11.2023 - 02.2024
- Set up and broke down equipment before and after classes.
- I taught 8-15 year olds proper technique, as well as safety precautions while enjoying snowboarding.
- Welcoming guests, while making sure they felt safe, prepared and excited for their Winter Sports lesson.
- Listened and cooperated with customers questions/concerns.
Education
Mojave River Academy
Phelan, CASkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Oral and writing communication
- Documentation and control
- Complaint handling
- Telephone etiquette
- Bubbly, talkative personality
Certification
I am certified in CPR, as well as have a basic understanding of emergency medical situations and how to proceed.
Languages
American Sign Language
Limited Working
Timeline
Boba Barista
Boba Kings
05.2024 - 07.2024
Front Office Manager
Heart of Gold Foster Agency
11.2023 - Current
Winter Sports Instructor
Mountain High Ski Resort
11.2023 - 02.2024
I am certified in CPR, as well as have a basic understanding of emergency medical situations and how to proceed.
Mojave River Academy
Similar Profiles
Siara EkstrandSiara Ekstrand
Caregiver at Heart Of Gold Foster CareCaregiver at Heart Of Gold Foster Care
Nikkie MooreNikkie Moore
Human Resources Coordinator/Payroll Coordinator at The Heart Matters Foster Family AgencyHuman Resources Coordinator/Payroll Coordinator at The Heart Matters Foster Family Agency
Roneesa MorganRoneesa Morgan
CNA at Heart to Heart Home Care AgencyCNA at Heart to Heart Home Care Agency