AUTHUR SWINDELL
Virginia Beach,VA
Summary
Technical Support and Troubleshooting Personnel Management, Training and Evaluation Naval Computers, Technical Operations and Diagnostic Experience Video and Audio Equipment Installation, Testing and Evaluation Front of House Engineer and Monitor Board Operator Live Audio and Special Event Operations. Inventory, Budget and Expense Control Management. Resource management experience
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Tier 1 Technical Support
Cox Communications
03.1999 - 05.2025
- Resolve service issues related to Cox products and equipment.
- Trouble shooting and customer education for all business products.
- Direct customers in troubleshooting steps to resolve problems with DVR, HD boxes, cox high speed Internet and cox digital telephone services.
- Educates customer on equipment such as PCs and Wireless networks as well as the use of Web browsers, email, changing passwords and other member services features.
- Resolves problems on the first call with a minimum of transfers, truck rolls or UET tickets by consistently improving personal technical knowledge and understanding.
- Customer billing and payment processing.
Resedintal Customer Support
Cox Communications
03.1999 - 05.2025
- Resolve service issues related to Cox products and equipment.
- Trouble shooting and customer education for all business products.
- Direct customers in troubleshooting steps to resolve problems with DVR, HD boxes, cox high speed Internet and cox digital telephone services.
- Educates customer on equipment such as PCs and Wireless networks as well as the use of Web browsers, email, changing passwords and other member services features.
- Resolves problems on the first call with a minimum of transfers, truck rolls or UET tickets by consistently improving personal technical knowledge and understanding.
- Customer billing and payment processing.
Comm Center Specialist/Universal Dispatcher
Cox Communications
03.1999 - 05.2025
- Managed continuously changing situations to resolve technician problems by providing telephone support for troubleshooting for installation and repair technicians as well as dispatch and routing.
- Duties include use of multiple computer programs to analyze real time data to identify and provide solutions for diverse technical issues involving phone, high speed internet, digital cable systems.
- Programs currently used are Edgehealth, Home Certification, Vision Tools, TTQ and Cornerstone.
- Secondary duties include technician route support.
- Responsible for monitoring techs route and verifying on time arrival status by using resource management program ETA Direct to confirm the techs status to next appointment.
- Proactively monitors job assignments, job pools, escalated request for service and constantly communicates with technicians to assess the techs route completion probability.
- Other duties include resource management, account management, work order entry and customer contact for verification and rescheduling of appointments and equipment retrieval, replacement and installation.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Field Service Representative
Cox Communications
03.1999 - 05.2025
- Provided residential customer service repair and installation.
- Responsible for troubleshooting diverse technical issues.
- Design layout for functionality and customer preferences.
- Customer education and sales of additional services.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Tactical Dissemination and Electronic Warfare Systems Training Operator and Communications Coordinator
FCTCL
01.1993 - 01.1996
- Operation and troubleshooting of diverse computerized training systems.
- Participated in computer program assessment and testing of system upgrade.
- Joint systems training exercise utilizing Navy, Marine, Army and Air Force Tactical Data Systems.
- Supervised, trained and monitored personnel for performance and promotion.
- Responsible for classified material handling and storage.
ACDS System Operator
USS Theodore Roosevelt
01.1988 - 01.1993
- Supervise and train personnel in operation, analysis and maintenance of (ACDS) Advanced Combat Directional System.
- Managed personnel for department watches, cleaning and restoration of department areas.
- Wrote evaluations and did counseling for disciplinary actions.
- Participated in Operation Desert Storm and Desert Shield.
Education
Undergraduate -
Saint Leo College
High School Diploma - undefined
Freedom Christian Academy
Bartow, FloridaSkills
- Conflict resolution
- Clerical support
- Active listening
- Networking
Incidental Information
- Attended 2 Years Undergraduate Studies at Saint Leo College
- Virginia Department of Criminal Justice Services Licensed Compliance Agent
- Licensed Insurance Agent, Commonwealth of Virginia
- Awarded 2 Letters of Commendation for Superior Achievement
- Department of Defense Secret Clearance
- Volunteered as an Audio Assistant for 5 years at the Rock Church of VA Beach.
- Volunteer Drill Team instructor for Rock Church Academy
- Graduated Freedom Christian Academy in Bartow, Florida
Specialized Training
- Cox Communications Residential Telephone Training
- Cox Communications Customer Support Training
- Cox Communications Field Service Representative 1 Training
- Soundcraft Europa Authorized Training Class
- Advanced Carrier Data Systems Operator
- Operations Specialist 'A' School
- Total Quality Management Fundamentals
- Primerica Financial Services Associate Training
- Security Design and Compliance Certification
Certification
Virginia Department of Criminal Justice Services Licensed Compliance Agent
Awarded 2 Letters of Commendation for Superior Achievement
Awarded Letters of Commendation
Timeline
Business Tier 1 Technical Support
Cox Communications
03.1999 - 05.2025
Resedintal Customer Support
Cox Communications
03.1999 - 05.2025
Comm Center Specialist/Universal Dispatcher
Cox Communications
03.1999 - 05.2025
Field Service Representative
Cox Communications
03.1999 - 05.2025
Tactical Dissemination and Electronic Warfare Systems Training Operator and Communications Coordinator
FCTCL
01.1993 - 01.1996
ACDS System Operator
USS Theodore Roosevelt
01.1988 - 01.1993
High School Diploma - undefined
Freedom Christian Academy
Undergraduate -
Saint Leo College
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks