Autiana Smith
Oviedo
Summary
Results-driven professional with experience in supervising operations and mentoring team members. Known for decision-making and punctuality, consistently optimizing workflows to improve efficiency and customer engagement.
Experienced with laboratory protocols and maintaining clean and efficient work environment. Knowledge of safety regulations and best practices to ensure compliance and accuracy.
Overview
4
4
years of professional experience
Work History
Shift Manager
KBP Arby’s
Winter Springs, FL
09.2024 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Coordinated shift schedules to optimize staffing levels and maintain workflow efficiency
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented inventory management practices to reduce waste and ensure product availability.
Team Member
KBP Arbys
Winter Springs, FL
04.2022 - 09.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Operated kitchen equipment safely, ensuring adherence to food safety standards and regulations.
- Maintained accurate cash handling procedures while processing transactions at the point of sale.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL12.2027
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL12.2025
Skills
- Decision-making
- Customer service focus
- Punctual and reliable
- Data logging
- Lab safety protocols
- Chemical handling
- Test results interpretation
Timeline
Shift Manager
KBP Arby’s
09.2024 - Current
Team Member
KBP Arbys
04.2022 - 09.2024
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Arts - General Studies
Seminole State College of Florida
Shadowing Experience
- Observed Pathologist Assistant daily work : Receiving specimens, dissecting organs/tissue, grossing, sectioning tumors and lymph nodes, assessing margins, maintaining tissue requirements for different organs, rapid frozen sections
- Observed Pathologist daily work : dissecting/grossing during emergent cases, diagnosing cancer staging from slides
- Observed Pathology Lab Assistant daily work : transporting specimen from frozen room to histology, inputting specimen data into computer, keeping tools clean, assisting during frozen sections
- Observed Histology Lab Assistant daily work : sorting slides, receiving finished slides from special stains, transporting cases to doctors
- Observed Immunohistochemistry Specialist daily work : receive slides, ordering proper antibody tests, running special stains by hand, grouping slides by case, sorting cases to different doctors
- Observed the process of diagnosing : accessioning, grossing, processing, embedding, sectioning, staining