Autika Williams
Las Vegas,NV
Summary
Experienced Customer Care Representative with 25 years of expertise in enhancing customer satisfaction and managing high volumes of inbound calls. Strong skills in communication, problem-solving, and building customer relationships. Adept at handling complex issues and collaborating with teams to meet customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cheri Walters Agency, Farmers Insurance
Las Vegas, Nevada
12.2012 - Current
- Managed customer communications through calls and emails, promptly addressing issues to enhance service experience.
- Conducted regular follow-up calls with customers to ensure satisfaction after issue resolution.
- Collaborated with cross-functional teams to resolve complex problems and meet customer needs.
- Maintained detailed records of customer interactions for future reference.
- Delivered accurate product and service information to customers, ensuring their understanding and satisfaction.
Education
Insurance
ExamFX Online Insurance Prelicensing Training
07-2013
Insurance
Ace Insurance School of Insurance
Las Vegas, NV05-2013
Skills
- Customer relationship management
- Complaint resolution
- Service process optimization
- Team collaboration
- Remote communication skills
- Data entry accuracy
- Process documentation
- Active listening
- Time management
- Script adherence
- Product knowledge
- Money handling
Certification
- Insurance producer license for property, casualty, life, and health
Timeline
Customer Service Representative
Cheri Walters Agency, Farmers Insurance
12.2012 - Current
Insurance
ExamFX Online Insurance Prelicensing Training
Insurance
Ace Insurance School of Insurance
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