Autum Woodard
Lucky 7 Casino
Crescent City,CA
1
Certification
15
years of professional experience
Professional hospitality worker with 15 years of experience. Ready to excel in fast-paced environment. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Active food handlers certificate. Active RBS certificate.
Enthusiastic and reliable. Takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Passionate about continuous growth. Looking to grow into a company and stay long term.
Work History
Server/Bartender
5 Years 6 Months- Provided exceptional customer service in fast-paced casino environment.
- Managed multiple tables effectively, ensuring timely order delivery and guest satisfaction.
- Trained new staff on operational procedures and customer engagement strategies.
- Collaborated with kitchen and bar teams to streamline order processes and enhance service efficiency.
- Resolved customer complaints promptly, maintaining high standards of guest relations.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
1 Year- Provided exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Managed cash transactions and accurately processed payments at point of sale.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Server/Trainer
7 Years 2 Months- Trained new servers on menu knowledge and customer service standards.
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Implemented improved workflow strategies to increase service efficiency.
- Resolved customer complaints promptly, enhancing guest satisfaction levels.
- Collaborated with management to refine training programs based on feedback and results.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Cool under pressure
Team leadership
High energy and stamina
Reliability
Memory retention
Safe food handling
High volume dining
Team collaboration
Sales expertise
Certification
- Food handler certificate.
- California RBS certificate
Timeline
Server/Bartender
Lucky 7 Casino
01.2021 - 07.2026Read More
Server
Elk Valley Casino
01.2020 - 01.2021Read More
Server/Trainer
Dennys Restaurant
11.2011 - 01.2019Read More
Del Norte High School
High School Diploma
Read More