Autumn Bates
Salt Lake City,UT
Summary
Efficient Data Entry Clerk with a track record of accuracy and excellent multitasking skills at Myriad Genetics. Skilled in maintaining confidentiality and solving complex problems.
Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Works to support group efforts to meet critical deadlines.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Myriad Genetics
07.2019 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Service Representative
Interval International
01.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
Five Guys Burgers
08.2016 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Manager
KFC
05.2012 - 08.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Hillcrest High School
Midvale, UT06.2014
Skills
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Independent worker
- Maintains confidentiality
- Strong Problem Solver
- Proofreading
- Meticulous attention to detail
- Medical Terminology
Timeline
Data Entry Clerk
Myriad Genetics
07.2019 - Current
Customer Service Representative
Interval International
01.2017 - 07.2019
Supervisor
Five Guys Burgers
08.2016 - 01.2019
General Manager
KFC
05.2012 - 08.2016
High School Diploma -
Hillcrest High School
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