Autumn Best
St. Louis,MO
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
19
19
years of professional experience
Work History
Agency Owner
Farmers Insurance
03.2020 - Current
- Licensed to sell MO property and casualty and Life and Health
- Securities licensed with 6 and 63
- Managed daily agency activities
- Continually developed new marketing strategies to build the agency
- Became proficient within the quoting systems provided by Farmers
- Provided servicing of client policies
- Scrubbed book for cross sell opportunities.
- Supervised all agency activities to promote proper planning, coordination and organization.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
Agency Business Consultant
Farmers Insurance
12.2018 - 03.2020
- Advised agents in areas of concern
- Actively worked on ways to recruit new agents
- Developed a marketing program that was utilized in agent development
- Maintained reports by agency to find ways to help agents grow their agencies.
- Developed complete business plans and operational strategies for new and existing business.
Agency Owner
Farmers Insurance
11.2015 - 12.2018
- Licensed to sell MO property and casualty and Life and Health
- Securities licensed with 6 and 63
- Managed daily agency activities
- Continually developed new marketing strategies to build the agency
- Became proficient within the quoting systems provided by Farmers
- Provided servicing of client policies
- Scrubbed book for cross sell opportunities.
- Supervised all agency activities to promote proper planning, coordination and organization.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
Dealer
River City Casino
02.2010 - 11.2015
- Facilitated card/dice games while administering guest service
- Maintain table rack
- Trained/taught various carnival games to new dealers
- Became proficient in the games being dealt.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Table Games Dual Rate Supervisor
River City Casino
08.2012 - 02.2014
- Managed a team of 6 individuals at a time
- Managed a section of 6 games at a time
- Generated guest ratings for play
- Analyzed guest play and created complementaries upon request
- Prepared tables for open/closure
- Maintained table racks.
- Monitored integrity of games and players' pools for internal controls.
- Prepared incident reports and reported status to direct supervisor.
Billing Services Representative
Linde Healthcare
07.2008 - 07.2009
- Initiated physician timecard and expense reimbursements
- Analyzed and reconciled company bank book monthly
- Created data spreadsheets for various information
- Conducted verification inquiries.
- Ensured prompt payment collection with diligent tracking of outstanding invoices and proactive communication with clients.
- Optimized revenue recognition by accurately applying complex billing rules and regulations to each invoice generated.
Lead Bookkeeper
The Home Depot
11.2006 - 07.2008
- Completed scheduling for the Vault department
- Conducted cash drawer and safe audits
- Prepared daily deposits
- Administered customer service regarding credit transactions via telephone
- Executed yearly offsite records management for the entire store
- Planned employee events and managed employee event funding.
Assistant Manager
Taco Bell
08.2004 - 04.2005
- Completed scheduling
- Conducted cash drawer and safe audits
- Prepared daily deposits
- Developed PAR levels to maintain inventory at JIT levels
- Initiated all inventory and ordering
- Completed nightly, weekly, and monthly balance sheets
- Reduced labor costs when possible
- Trained new employees and handled new employee paperwork.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Certificate - Green Belt Six Sigma
Villanova University
Tampa, FL04.2015
Master's Degree - Business Administration
Fontbonne University
St. Louis, MO03.2013
Skills
- Market Dynamics
- Franchise Operations
- Administering Budgets
- Operational Planning
- Administering Payroll
- Business Development
- Revenue Generation
- Customer Relations
- Business Planning
- Operations Management
- Project Management
- Team Leadership
Timeline
Agency Owner
Farmers Insurance
03.2020 - Current
Agency Business Consultant
Farmers Insurance
12.2018 - 03.2020
Agency Owner
Farmers Insurance
11.2015 - 12.2018
Table Games Dual Rate Supervisor
River City Casino
08.2012 - 02.2014
Dealer
River City Casino
02.2010 - 11.2015
Billing Services Representative
Linde Healthcare
07.2008 - 07.2009
Lead Bookkeeper
The Home Depot
11.2006 - 07.2008
Assistant Manager
Taco Bell
08.2004 - 04.2005
Certificate - Green Belt Six Sigma
Villanova University
Master's Degree - Business Administration
Fontbonne University