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Hi, I’m
Autumn Blaze Young
Poteau,OK
Work Preference
Summary
Results-driven Claims Specialist with a proven track record of managing complex cases and ensuring accuracy in claims processing. Recognized for exceeding quality benchmarks and enhancing client understanding through effective communication and collaboration with cross-functional teams in a remote environment.
Overview
1
Certification
10
years of professional experience
Work History
FOUNDEVERFort Smith, Arkansas
Administrative / Support Roles
06.2023 - 02.2024
Job overview
- - Managed confidential records and maintained organized documentation systems.
- - Assisted clients with applications, forms, and procedural questions.
- - Provided empathetic, solutions-focused support to diverse populations.
- Executed daily tasks with precision, ensuring accuracy and reliability in documentation and support.
- Resolved client problems with knowledgeable and friendly service, enhancing overall customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Choctaw CasinoPocola, Oklahoma
Table Games Dealer
10.2017 - 06.2018
Job overview
- Dealt cards to players while maintaining game integrity and rules.
- Managed table operations, ensuring smooth gameplay and customer satisfaction.
- Observed player activity to identify cheating or irregularities, contributing to game integrity.
- Assisted players with understanding game rules and strategies for enjoyment.
- Executed cash transactions, ensuring precise exchange of chips and accurate payment processing.
- Assisted new players with understanding game rules and procedures.
- Performed functional game duties quickly by efficiently handling money and chips.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
- Updated knowledge of game rules and regulations to ensure compliance with gaming laws and enhance operational standards.
- Provided friendly customer service to guests at the casino table games area.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Adhered to established policies and procedures while dealing at tables.
- Maintained an enjoyable environment by entertaining and engaging players at tables.
- Demonstrated proper shuffling techniques for each game dealt.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Sykes Enterprises, IncorporatedFort Smith, Arkansas
Claims Specialist / Customer Support Representative
03.2014 - 01.2016
Job overview
- Reviewed and resolved claims to ensure accuracy and adherence to policy guidelines.
- Communicated with clients to collect documentation and clarify claim outcomes.
- Identified discrepancies while verifying eligibility and maintaining comprehensive case records.
- Collaborated with cross-functional teams to expedite resolutions effectively.
- Consistently achieved productivity and quality benchmarks in a remote environment.
- Selected for advanced fraud claims training after exceeding quality and productivity targets.
- Facilitated communication among claimants, providers, and attorneys to streamline processes.
- Maintained comprehensive records for all claims to support efficient processing.
Education
University of PhoenixBonanza, AR
Bachelors of Science from Criminal Justice (Administration)
07-2030
University Overview
- In Progress
- Relocating to Poteau, Ok
- 3.36 GPA
- Participated in Senior-High Varsity Cheer, 2011 Sophomore
- Participated in NJROTC 2010-2013 freshman & Sophomore
- Participated in Photography 2010-2011
- Stage Crew-Alma Performing Arts Center
Arkansas Division of Workforce ServicesAR
Honors GED
02-2013
University Overview
- Earned Honors GED distinction
- Achieved a perfect score in Language Arts - Reading (800)
- Achieved the highest possible score category in Language Arts - Writing
- Selected as the top graduate (valedictorian-equivalent) for commencement
- Exempted from cap & gown fees due to academic performance
Peterson ACADEMYONLINE
Some College (No Degree) from Applied Psychology
06-2026
Skills
- Teams, Zoom, Slack
- Gaming regulations knowledge
- Casino operation standards
- Game management
- Table management
- Run table games
- Deal cards
- Skilled at shuffling cards
- Game integrity checks
- Game rule recall
- Table game guidance
- Betting regulations
- Identify cheating
- Claims processing
- Claims Management Systems
- Attention to detail
- Data Entry & Record Accuracy
- Microsoft Office proficiency
- CRM Platforms
- Claims processing
- Customer engagement
- Excellent customer service
- Customer service
- Client communication
- Conflict resolution
- Conflict management
- Dispute mediation
- Tactful communication
- Patience and composure
- Independent and self-directed
- Team player mentality
- Adaptable and fast learner
- Continuous improvement metrics making
- Time management
- High attention to detail
- Mental arithmetic
- Mathematical skills
- Mathematical proficiency
- Emergency response
- Security monitoring
- Professional writing
- Written communication
- Active listening
- Relationship building
- Time management
- Time management
- Gaming commission compliance
- Gambling compliance
- On-site collaboration
- Data analysis
- Problem resolution
- Customer interaction
- Guest relations
- Casino Policy Adherence
- Conflict resolution techniques
- Insurance & Risk Assessment
- Case management
- Conflict resolution
- Gaming rules education
- Guest relations
- Casino Policy Adherence
- Identify cheating
- Customer service
- Professional demeanor
- Deal cards
- Mental arithmetic
Certification
- Certified Human Rights Consultant, US Institute of Diplomacy and Human Rights, 11/09/25, 166096160
- WAGE certificate - General Employability
- WAGE certificate - Customer Service
- WAGE certificate - Clerical
- WAGE certificate - Bank Telling
Accomplishments
- Selected for and completed 12-week advanced Fraud Claims Specialist training, including fraud detection, investigative review, documentation analysis, and high-risk claim assessment.
- Selected as GED graduating class Valid Victorian - as a sophomore total scores: 3130 out of 4000
Timeline
Administrative / Support Roles
FOUNDEVER
06.2023 - 02.2024
Table Games Dealer
Choctaw Casino
10.2017 - 06.2018
Claims Specialist / Customer Support Representative
Sykes Enterprises, Incorporated
03.2014 - 01.2016
University of Phoenix
Bachelors of Science from Criminal Justice (Administration)
Arkansas Division of Workforce Services
Honors GED
Peterson ACADEMY
Some College (No Degree) from Applied Psychology