AUTUMN BROWN
Landrum,SC
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer
Allstate
08.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
Claims Associate
USAA
09.2020 - 08.2023
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Documented specific claims by completing and recording forms, reports and logs.
- Assessed and conducted negotiations within authority limits to settle claims.
- Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
Support Engineer
Sitel
07.2018 - 08.2020
- Provided user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancements.
- Participated in training and continuing education activities to stay abreast of engineering and industry advances.
- Modified, maintained and repair electronics equipment and systems to ensure proper functioning.
- Educated equipment operators on proper use of equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Phycology
Gaston College
Gastonia, NC06.2017
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2013
Skills
- Claims Handling
- Licensed in SC
- Sales proficiency
- Insurance product knowledge
- Client Relations
- Client Retention
- Customer Service
Certification
- Licensed Property and Casualty Agent
Timeline
Insurance Producer
Allstate
08.2023 - Current
Claims Associate
USAA
09.2020 - 08.2023
Support Engineer
Sitel
07.2018 - 08.2020
Associate of Arts - Phycology
Gaston College
High School Diploma -
Hunter Huss High School