Ernesto G. Castillo Jr.
Weslaco
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Producer
Farmers Insurance Agency
Weslaco, TX
04.2025 - Current
- Assisted clients in assessing insurance needs and recommending appropriate coverage options.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Utilized CRM software to track client interactions and manage policy renewals efficiently.
- Conducted presentations to educate clients on various insurance products and services.
- Provided administrative support in preparing proposals and documentation for client policies.
- Adhered to all regulations for insurance sales.
Branch Manager
Regional Finance
Weslaco, TX
06.2022 - 04.2025
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategies to enhance customer service and client satisfaction.
- Trained and mentored team members, fostering professional growth and collaboration.
- Analyzed financial reports to identify trends, improving operational efficiency and profitability.
- Established performance metrics to monitor branch productivity and employee effectiveness.
- Oversaw loan processing, ensuring timely approvals while maintaining high accuracy standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Administrative Assistant
Weslaco ISD
Weslaco, TX
01.2012 - 06.2022
- Managed scheduling and calendar coordination for executive team.
- Streamlined document management processes to enhance retrieval efficiency.
- Developed and maintained filing systems for improved organization.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Implemented office supply inventory system to reduce costs and avoid shortages.
- Supported onboarding process by organizing training materials and schedules.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Retail Branch Manager
Flexi Compras
Edinburg, TX
02.2008 - 01.2012
- Led daily operations to enhance customer service and drive sales performance.
- Developed staff training programs to improve product knowledge and sales techniques.
- Implemented inventory management systems for optimized stock control and efficiency.
- Analyzed market trends to adjust merchandising strategies and increase foot traffic.
- Evaluated branch performance metrics to identify areas for improvement and implement solutions.
Assistant Store Manager
Victoria Steel
Harlingen, TX
05.2001 - 02.2008
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed sales strategies that increased product visibility and drove revenue growth.
Education
High School Diploma -
Weslaco High School
Weslaco, TXSkills
- Relationship building
- Policy analysis
- Sales expertise
- Sales proficiency
- Underwriting principles
- English & Spanish fluency
- Claims handling
- Insurance products
- Licensed insurance agent
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Operations management
- Policy renewals
- Auto insurance
- Leads prospecting
- Marketing strategies
- Email marketing
- Negotiation
- Account management
- Cold calling
- Upselling
- Risk mitigation
- Revenue generation
- Property insurance
Certification
- Licensed National Insurance Producer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Producer
Farmers Insurance Agency
04.2025 - Current
Branch Manager
Regional Finance
06.2022 - 04.2025
Administrative Assistant
Weslaco ISD
01.2012 - 06.2022
Retail Branch Manager
Flexi Compras
02.2008 - 01.2012
Assistant Store Manager
Victoria Steel
05.2001 - 02.2008
High School Diploma -
Weslaco High School