Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Clayton

Las Vegas,NV

Summary

Passionate and reliable customer service professional with over 8 years of experience in high-volume, fast-paced environments. Proven leader with nearly five years of supervisory experience, known for motivating teams, resolving conflicts, and delivering exceptional guest experiences. Skilled in adapting, quacking, staying calm under pressure, and going above and beyond to ensure customer satisfaction. Eager to bring strong communication and people-first energy to a dynamic, guest-driven team.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
Henderson, NV
07.2020 - Current
  • Led teams of up to 10 employees in a high-volume, fast-paced environment, ensuring efficient store operations and top-tier customer service.
  • Managed opening and closing procedures, inventory counts, and cash handling with 100% accuracy.
  • Acted as the bridge between store management and the barista team, handling scheduling, coaching, and conflict resolution.

Supervisor

Massage Envy
Henderson, NV
01.2017 - 07.2019
  • Promoted to supervisor within the first year due to exceptional reliability and customer service.
  • Improved client satisfaction and retention by implementing personalized bookings and follow-up strategies.
  • Trained and supervised front desk staff, ensuring efficiency
  • Resolved customer concerns with empathy and efficiency, maintaining a calm, solutions-focused environment.

Sales Associate

Bath & Body Works
Henderson, NV
11.2016 - 01.2017
  • Delivered memorable guest experiences during the busiest retail season, expertly balancing efficiency with personal connection.
  • Supported daily floor operations in a high-energy, team-driven setting, including merchandising, restocking, and due management.
  • Known for creating a warm, welcoming atmosphere that left a lasting impression on shoppers.

Education

High School Diploma -

Foothill Highschool
Henderson, NV
06-2017

Skills

  • Customer experience management
  • Team leadership and coaching
  • Conflict resolution
  • High-volume retail operations
  • Cash handling and POS systems
  • Inventory management
  • Adaptability in fast-paced environments
  • Clear and professional communication

Timeline

Shift Supervisor

Starbucks
07.2020 - Current

Supervisor

Massage Envy
01.2017 - 07.2019

Sales Associate

Bath & Body Works
11.2016 - 01.2017

High School Diploma -

Foothill Highschool

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