Dynamic leader with proven expertise in training and mentoring, honed at Starbucks, adept at driving superior customer service and resolving conflicts. Skilled in managing operations and staff to exceed cleanliness and service standards. Excels in verbal and written communication, ensuring team performance aligns with company goals.
Hi, I’m
Autumn Clayton
Las Vegas,NV
Summary
Overview
8
years of professional experience
Work History
Starbucks
Shift Supervisor
07.2020 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Massage Envy Spa
Key Holder Supervisor
05.2018 - 06.2020
Job overview
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Bath And Body Works, Limited Brands
Sales Associate
10.2018 - 12.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Kmart
Cashier
01.2016 - 01.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Foothill High SchoolHenderson, NV
High School Diploma
05.2017
University Overview
Skills
- Training and mentoring
- Customer-Oriented
- Conflict resolution techniques
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
07.2020 - Current
Sales Associate
Bath And Body Works, Limited Brands
10.2018 - 12.2018
Key Holder Supervisor
Massage Envy Spa
05.2018 - 06.2020
Cashier
Kmart
01.2016 - 01.2017
Foothill High School
High School Diploma