Autumn Crandall
Clearlake Oaks,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Insurance Agency Ayrica Leigh
Clearlake Oaks, CA
04.2022 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with ordering, billing, returns, exchanges and technical support.
- Answered questions about policies, rates, coverages, and endorsements, using knowledge of products offered by the company.
- Managed front desk operations such as filing, photocopying and faxing documents.
Customer Service Representative
Farmers Insurance- Marcus Mahling Agency
03.2019 - 03.2020
- I run the front end of the office
- I answer phones, input data, make customer changes upon request, file, clean, and help the agents with faxing, updating, cold calling, and organizing
- I take payments, cash, check, and card
- I make phone calls and greet our clients as they come into the office.
Bartender/Server
Happy Garden Chinese and Thai Restaurant
09.2016 - 10.2019
- Industrious bartender, successful at consistently delivering the highest quality service and drink preparation with a smile
- Fast working and motivated
- I always go the extra mile to make the patrons happy
Bartender/Server
The Spot Restaurant
04.2019 - 06.2019
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Diploma -
Los Banos High School
Skills
- Excellent Customer Service
- Organized and Clean
- Enthusiastic and Friendly
- Leadership and Training skills
- Great at Upselling
- Team Player
- Drink Preparation and Stocking
- Reliable and ready to work
- Professional
- Phone Etiquette
- Ability to pick up on things and work accordingly
References
- Ayrica Leigh, Friend, (669)242-0496
- Marcus Mahling, Boss/Friend, (707)998-0100
Certification
- Responsible Beverage Server Certificate Server ID#313446263 2/27/24
- California Food Handler Cerfiticate 1/31/24
Timeline
Customer Service Representative
Farmers Insurance Agency Ayrica Leigh
04.2022 - 12.2023
Bartender/Server
The Spot Restaurant
04.2019 - 06.2019
Customer Service Representative
Farmers Insurance- Marcus Mahling Agency
03.2019 - 03.2020
Bartender/Server
Happy Garden Chinese and Thai Restaurant
09.2016 - 10.2019
Diploma -
Los Banos High School