Autumn Ensign
Pawnee,OK
Summary
Resilient and dedicated professional with a Bachelor’s degree in Psychology and experience across law enforcement, healthcare, and educational settings. Demonstrates consistency, adaptability, and a strong work ethic in fast-paced, high-responsibility environments. Brings experience in trauma and crisis response, precise documentation, and professional communication. Known for a calm, collaborative presence and sound judgment under pressure, with a mission-driven mindset focused on supporting individuals, families, and teams with integrity and care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy City Clerk
City of Pawnee
07.2025 - Current
- Process and manage monthly electric utility bills for residential and commercial customers, including account setup, meter reading input, billing calculations, and invoice distribution.
- Respond to customer inquiries regarding utility services, payments, and account discrepancies in person, by phone, and via email.
- Maintain accurate billing records and ensure timely posting of payments to customer accounts.
- Accounts Payable & Receivable: Prepare and process accounts payable including invoice verification, data entry, check preparation, and timely vendor payments in accordance with city policies.
- Track and reconcile accounts receivable, ensuring payments are received, recorded, and deposited accurately.
- Purchase Order & Procurement Management: Generate and manage purchase orders for city departments, verifying pricing, vendor information, and authorization prior to procurement.
- Monitor and track purchases to ensure compliance with budget guidelines and proper delivery of goods or services.
- Assist in maintaining official city records, filing systems, and databases in compliance with public records laws.
Administrative Assistant
Materelli Home Health
02.2024 - 07.2025
- Managed patient records and clinical documentation with accuracy and attention to detail, ensuring all documentation—including physician orders, care plans, and clinical notes—was processed promptly and in compliance with organizational and regulatory standards.
- Maintained ongoing communication with nurses, physicians, and multidisciplinary care teams to coordinate patient services, clarify documentation, and support real-time decision-making across remote and on-site environments.
- Handled sensitive medical documentation in compliance with HIPAA regulations, upholding the highest standards of privacy, professionalism, and confidentiality.
- Supported intake and discharge processes by preparing and reviewing documentation for patients entering or exiting services—playing a key role in managing transitions of care and ensuring seamless communication between families, care providers, and internal teams.
- Acted as a central point of contact for clients, families, and providers, relaying information, answering questions, and addressing concerns with empathy and professionalism.
- Thrived in a fast-paced, emotionally sensitive environment, balancing administrative precision with client-centered communication and service.
- Built foundational skills in healthcare navigation, crisis awareness, and trauma-informed communication, which have been further enhanced by earning EMT certification and pursuing a degree in Psychology (expected December 2025).
Reserve/ Admin Deputy
Pawnee County Sheriff's Office
04.2019 - 01.2024
- Assisted in the intake, processing, and supervision of inmates, ensuring accurate documentation of medical, behavioral, and personal information during booking and release.
- Interacted regularly with individuals experiencing mental health crises, substance use issues, or trauma-related behavior, using de-escalation techniques and trauma-informed communication.
- Maintained detailed incident reports, arrest logs, and inmate records in accordance with departmental policies and confidentiality laws.
- Supported administrative operations, including scheduling, data entry, internal communication, and records management.
- Communicated with judges, attorneys, hospital personnel, and mental health professionals to coordinate transports, court appearances, and health evaluations.
- Handled sensitive, high-stress situations with discretion, professionalism, and empathy while maintaining officer safety and inmate rights.
Waitress
Click’s Steakhouse
05.2017 - 04.2019
- Delivered excellent customer service in a fast-paced, high-volume environment while managing multiple tables and guest needs simultaneously.
- Maintained a calm, professional demeanor during high-stress periods, using strong interpersonal skills to resolve customer concerns quickly and effectively.
- Took and processed orders accurately, communicated clearly with kitchen staff, and ensured timely delivery of food and beverages.
- Handled cash, credit, and point-of-sale systems with accuracy, balancing registers and processing transactions efficiently.
- Built rapport with a wide range of customers, adapting communication style to meet different personalities and needs—a valuable skill in working with diverse clients.
Teacher’s Assistant
Pawnee Public Schools
08.2013 - 05.2017
- Supported lead teachers in managing classroom activities, providing one-on-one and group support to students with varying academic and behavioral needs.
- Assisted in implementing lesson plans, monitoring student progress, and reinforcing learning objectives through personalized guidance.
- Maintained accurate records of student attendance, performance, and behavior, ensuring documentation was organized and confidential.
- Fostered a positive and supportive learning environment by modeling patience, empathy, and strong interpersonal skills—especially when working with students facing social or emotional challenges.
- Collaborated with teachers, school counselors, and parents to support student success and well-being, contributing to team efforts aimed at individualized learning and behavioral strategies.
- Supervised bus duty, recess, and lunch periods, ensuring student safety, managing behavioral issues, and promoting positive peer interactions in both structured and unstructured settings.
Reading Tutor
AmeriCorps
08.2010 - 05.2013
- Delivered one-on-one and group tutoring sessions to students in core academic subjects, including reading, writing, and mathematics, resulting in measurable academic improvement.
- Assessed student strengths and areas for growth using formal and informal assessments; created targeted learning strategies to address individual needs.
- Assisted in classroom activities, providing supplemental instruction and reinforcing teacher-led lessons.
- Guided students in developing organizational skills, time management, and effective study habits.
- Created and maintained student learning materials, instructional resources, and progress documentation.
- Coordinated with school staff to align tutoring support with curriculum goals and student learning objectives.
- Engaged students in enrichment activities to foster curiosity, creativity, and problem-solving skills.
- Provided positive role modeling and mentorship to promote confidence, resilience, and personal responsibility.
Education
Bachelor of Science - Psychology, Magna Cum Laude
Mid-America Christian University
Oklahoma City, OKGeneral studies
Bacone College
Muskogee, OKHigh School Diploma -
Pawnee Public Schools
Pawnee, OKSkills
- Organized
- Communication
- Teamwork
- Meeting deadlines
- Critical thinking
Certification
- Emergency Medical Technician (EMT) – Heartland, 2025
- Reserve Peace Officer (CLEET Certified) – Osage County
Timeline
Deputy City Clerk
City of Pawnee
07.2025 - Current
Administrative Assistant
Materelli Home Health
02.2024 - 07.2025
Reserve/ Admin Deputy
Pawnee County Sheriff's Office
04.2019 - 01.2024
Waitress
Click’s Steakhouse
05.2017 - 04.2019
Teacher’s Assistant
Pawnee Public Schools
08.2013 - 05.2017
Reading Tutor
AmeriCorps
08.2010 - 05.2013
Bachelor of Science - Psychology, Magna Cum Laude
Mid-America Christian University
General studies
Bacone College
High School Diploma -
Pawnee Public Schools
Awards
Coin of Excellence- Top Shot, CLEET Academy
Coin of Excellence- Most Improved, Patrol Rifle School