Summary
Overview
Work History
Education
Skills
Certification
Timeline
Autumn Ferry

Autumn Ferry

Hartland,ME

Summary

Reliable and organized employee with a strong history of meeting goals through consistent, efficient practices. Certified DSP and CRMA, skilled at working under pressure and adapting quickly to new challenges. Known for excelling in fast-paced environments, providing compassionate support, and leveraging past experience to enhance care. Dependable and positive team player, capable of managing multiple priorities while embracing added responsibilities.

Overview

13
13
years of professional experience
3
3
Certification

Work History

DSP CRMA

New Communities
10.2024 - Current
  • Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.

Manager

Windy Ridge Tree Farm
11.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

DELIVERY DRIVER

DoorDash
03.2017 - 09.2024
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Fostered positive working relationships with regular customers
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
  • Documented mileage, deliveries, pickups, customer issues and damages
  • Worked regularly and consistently without supervision.

Receptionist Manager

Seng Low Voltage Electric
10.2016 - 10.2020
  • Organized and updated databases, records and other information resources.
  • Negotiated and executed contracts on behalf of department.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Housekeeper

Sierras Cleaning Crew
09.2012 - 11.2016
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Assisted with post-construction cleanup and maintenance.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Worked on cleaning team and/or on my own to service homes, offices, and other commercial buildings.

CREW LEADER

Mcdonalds
05.2013 - 11.2016
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
  • Trained employees in time management and proper ways to complete job duties
  • Read and understood plans and technical documentation for each job
  • Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Education

High School Diploma -

Eau Gallie High School, Melbourne, FL
05.2012

Skills

  • Delivery and Shipment Records
  • Customer Service and Relations
  • Verbal and Written Communication
  • Resolving customer issues
  • Efficiency and Time Management
  • Microsoft Windows
  • Microsoft Office
  • Computerized Inventory Tracking Software
  • Guest Service and Support
  • Interior and Exterior Cleaning
  • Product and Service Knowledge
  • Merchandising and Display
  • Merchandise Receiving and Handling
  • Item Ticketing and Pricing
  • Answer Telephone Calls
  • Correspondence and Office Documents
  • Appointment Booking
  • Documentation and recordkeeping
  • Meal preparation
  • CPR/AED

Certification

DSP

CRMA

CPR

Timeline

DSP CRMA - New Communities
10.2024 - Current
Manager - Windy Ridge Tree Farm
11.2017 - Current
DELIVERY DRIVER - DoorDash
03.2017 - 09.2024
Receptionist Manager - Seng Low Voltage Electric
10.2016 - 10.2020
CREW LEADER - Mcdonalds
05.2013 - 11.2016
Housekeeper - Sierras Cleaning Crew
09.2012 - 11.2016
Eau Gallie High School - High School Diploma,

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Autumn Ferry