Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Teacher

Rhonda L Church

Lincoln,ME

Summary

I have worked in the medical field for well over 30+ years and 15+ years of experience in Customer Service and Sales Representative.

Overview

35
35
years of professional experience
1
1
Certification

Work History

CRMA/DSP

Katahdin Friends Inc
07.2021 - Current
  • I support people who have intellectual and developmental disabilities
  • I assist them with activities of daily living and provide assistance within their homes to live independently
  • I also take them out into their communities and get them involved
  • Whether it be volunteering or joining a group of interest.

Personal Support Staff

American In-Home Care
02.2019 - 05.2021
  • I assisted the disabled, elderly and Veterans in their homes with activities of daily living
  • Personal Care, Cooking, Cleaning, Laundry, Grocery Shopping, Rides to Appointments, Reminders to take their meds

Customer Service and Sales Representative

Fairpoint Communications Inc
06.2008 - 09.2018
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Exceeded established sales goals by 150%+
  • Contacted customers and prospects to generate new business for Internet projects to achieve company goals
  • Maximized business potential by providing excellent customer service
  • Applied prospecting expertise to generate and pursue leads, setting up timely appointments and installs
  • Used consultative sales approach to understand and meet customer needs
  • Serviced existing accounts on regular basis to maximize revenue
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Private Duty Caregiver

Susan Wass
10.2014 - 10.2017
  • Maintained clean, safe and well-organized patient environment
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.

Customer Service Supervisor

Microdyne Outsourcing
10.2006 - 05.2008
  • Coordinated and tracked materials movements to and from customers by liaising with shipping companies
  • Scheduled appointments with Technical professionals to handle specialized customer needs
  • Coached team members to deliver hospitable, professional service while adhering to set service models
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Reviewed customer service issues to drive continuous improvement initiatives
  • Assessed performance of different employees and motivated team members to enhance productivity
  • Responded to customer requests with friendly, knowledgeable service and support.

Private Duty Caregiver

Joseph & Cosette Giordano
02.2002 - 11.2005
  • Supervised daily activities and provided assistance when needed
  • Maintained clean, safe and well-organized patient environment
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.

Office Manager

Ressler's Used Auto Parts
10.1998 - 01.2004
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.

Certified Nursing Assistant

Middlesex Memorial Hospital Homecare
02.1996 - 07.1999
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement
  • Responded appropriately to physical, emotional and developmental needs of patients
  • Managed and administered prescription and over-the-counter medications
  • Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Turned and positioned patients to maintain comfort and minimize problems.

Switchboard Operator

Connections Unlimited
05.1989 - 09.1995
  • Connected callers with appropriate professional, department or business
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Managed a very high volume
  • Documented messages and forwarded to correct individual
  • Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and members of public to facility
  • Performed general administrative duties, including copying, faxing and filing
  • Assisted coworkers and staff members with special tasks on daily basis
  • Worked successfully with different methods of data collection
  • Trained new team members, in office
  • Operated high volume multiple-call telephone switchboard console
  • Communicated with staff and coworkers frequently about special needs and requests.

Data Entry Specialist

Connections Unlimited
09.1991 - 10.1993
  • Monitored database updates and verified for correctness
  • Evaluated source documents to locate information needed for each data entry field
  • Completed data entry tasks with accuracy and efficiency
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Tracked and maintained records for The Department of Labors in Delaware, Georgia, Washington and Maryland.

Education

GED -

Gladeview Healthcare Center Old Saybrook
Old Saybrook, CT
06.1994

Skills

  • Call Center (10 years)
  • Customer Service (10 years)
  • Sales (10 years)
  • Coaching (10 years)
  • Employee Supervision (10 years)
  • Laundry (10 years)
  • Multi-line Phone Systems (10 years)
  • Meal Preparation (10 years)
  • Caregiving (10 years)
  • Sales Support
  • Pet Care (10 years)
  • Office Management (10 years)
  • Data Collection
  • Developmental Disabilities Experience (3 years)
  • Medication Administration
  • Cleaning Experience
  • Medical Records
  • Personal Assistant Experience
  • Hospice care
  • Interpersonal Skills
  • Excellent Communication
  • Multitasking
  • Professionalism
  • Goal Setting
  • Customer Communication
  • Organizational Skills

Certification

  • CPR Certification
  • CNA (09/01/96 - 09/01/06)
  • Personal Support Specialist (10/01/21 - 04/01/24)
  • Certified Residential Medication Aid (10/01/21 - 11/01/24)
  • Direct Support Specialist (10/01/21 - 12/01/23)
  • Certified Medication Aide

Additional Information

I have experience working in clients homes and in facilities. I prefer the one on one as it provides better care and time to solely focus on what your needs are. Customer relations Account servicing Problem solving strength Order processing Customer service Marketing understanding Telephone Skills Sales Support Research Strategic Planning Acquiring clients Merchandising expertise Sales expertise Retention strategies Interpersonal communication skills Organizational Skills Customer Service Communication Skills Building Effective Relationships

Timeline

CRMA/DSP

Katahdin Friends Inc
07.2021 - Current

Personal Support Staff

American In-Home Care
02.2019 - 05.2021

Private Duty Caregiver

Susan Wass
10.2014 - 10.2017

Customer Service and Sales Representative

Fairpoint Communications Inc
06.2008 - 09.2018

Customer Service Supervisor

Microdyne Outsourcing
10.2006 - 05.2008

Private Duty Caregiver

Joseph & Cosette Giordano
02.2002 - 11.2005

Office Manager

Ressler's Used Auto Parts
10.1998 - 01.2004

Certified Nursing Assistant

Middlesex Memorial Hospital Homecare
02.1996 - 07.1999

Data Entry Specialist

Connections Unlimited
09.1991 - 10.1993

Switchboard Operator

Connections Unlimited
05.1989 - 09.1995

GED -

Gladeview Healthcare Center Old Saybrook
Rhonda L Church