I have worked in the medical field for well over 30+ years and 15+ years of experience in Customer Service and Sales Representative.
Overview
35
35
years of professional experience
1
1
Certification
Work History
CRMA/DSP
Katahdin Friends Inc
07.2021 - Current
I support people who have intellectual and developmental disabilities
I assist them with activities of daily living and provide assistance within their homes to live independently
I also take them out into their communities and get them involved
Whether it be volunteering or joining a group of interest.
Personal Support Staff
American In-Home Care
02.2019 - 05.2021
I assisted the disabled, elderly and Veterans in their homes with activities of daily living
Personal Care, Cooking, Cleaning, Laundry, Grocery Shopping, Rides to Appointments, Reminders to take their meds
Customer Service and Sales Representative
Fairpoint Communications Inc
06.2008 - 09.2018
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Exceeded established sales goals by 150%+
Contacted customers and prospects to generate new business for Internet projects to achieve company goals
Maximized business potential by providing excellent customer service
Applied prospecting expertise to generate and pursue leads, setting up timely appointments and installs
Used consultative sales approach to understand and meet customer needs
Serviced existing accounts on regular basis to maximize revenue
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Private Duty Caregiver
Susan Wass
10.2014 - 10.2017
Maintained clean, safe and well-organized patient environment
Assisted disabled clients in any way necessary to facilitate independence and well-being
Worked to improve and enhance patient lives through effective and compassionate care
Handled incoming mail, bills and invoices and completed appropriate actions
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Customer Service Supervisor
Microdyne Outsourcing
10.2006 - 05.2008
Coordinated and tracked materials movements to and from customers by liaising with shipping companies
Scheduled appointments with Technical professionals to handle specialized customer needs
Coached team members to deliver hospitable, professional service while adhering to set service models
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Reviewed customer service issues to drive continuous improvement initiatives
Assessed performance of different employees and motivated team members to enhance productivity
Responded to customer requests with friendly, knowledgeable service and support.
Private Duty Caregiver
Joseph & Cosette Giordano
02.2002 - 11.2005
Supervised daily activities and provided assistance when needed
Maintained clean, safe and well-organized patient environment
Entrusted to handle confidential and sensitive situations in professional matter
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
Provided coaching, mentoring, and consultation to staff to enhance staff development.
Office Manager
Ressler's Used Auto Parts
10.1998 - 01.2004
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Improved office operations by automating client correspondence, record tracking and data communications
Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Certified Nursing Assistant
Middlesex Memorial Hospital Homecare
02.1996 - 07.1999
Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement
Responded appropriately to physical, emotional and developmental needs of patients
Managed and administered prescription and over-the-counter medications
Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Turned and positioned patients to maintain comfort and minimize problems.
Switchboard Operator
Connections Unlimited
05.1989 - 09.1995
Connected callers with appropriate professional, department or business
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Managed a very high volume
Documented messages and forwarded to correct individual
Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and members of public to facility
Performed general administrative duties, including copying, faxing and filing
Assisted coworkers and staff members with special tasks on daily basis
Worked successfully with different methods of data collection
Trained new team members, in office
Operated high volume multiple-call telephone switchboard console
Communicated with staff and coworkers frequently about special needs and requests.
Data Entry Specialist
Connections Unlimited
09.1991 - 10.1993
Monitored database updates and verified for correctness
Evaluated source documents to locate information needed for each data entry field
Completed data entry tasks with accuracy and efficiency
Entered numerical data into databases with speed and accuracy using 10-key pad
Tracked and maintained records for The Department of Labors in Delaware, Georgia, Washington and Maryland.
Education
GED -
Gladeview Healthcare Center Old Saybrook
Old Saybrook, CT
06.1994
Skills
Call Center (10 years)
Customer Service (10 years)
Sales (10 years)
Coaching (10 years)
Employee Supervision (10 years)
Laundry (10 years)
Multi-line Phone Systems (10 years)
Meal Preparation (10 years)
Caregiving (10 years)
Sales Support
Pet Care (10 years)
Office Management (10 years)
Data Collection
Developmental Disabilities Experience (3 years)
Medication Administration
Cleaning Experience
Medical Records
Personal Assistant Experience
Hospice care
Interpersonal Skills
Excellent Communication
Multitasking
Professionalism
Goal Setting
Customer Communication
Organizational Skills
Certification
CPR Certification
CNA (09/01/96 - 09/01/06)
Personal Support Specialist (10/01/21 - 04/01/24)
Certified Residential Medication Aid (10/01/21 - 11/01/24)
Direct Support Specialist (10/01/21 - 12/01/23)
Certified Medication Aide
Additional Information
I have experience working in clients homes and in facilities. I prefer the one on one as it provides better care and time to solely focus on what your needs are.
Customer relations
Account servicing
Problem solving strength
Order processing
Customer service
Marketing understanding
Telephone Skills
Sales Support
Research
Strategic Planning
Acquiring clients
Merchandising expertise
Sales expertise
Retention strategies
Interpersonal communication skills
Organizational Skills
Customer Service
Communication Skills
Building Effective Relationships