Autumn Fuller
La Habra,CA
Summary
Dynamic hospitality professional with a proven track record at United Pacific Corporation, excelling in customer service and team collaboration. Recognized for implementing process improvements that enhanced workflow efficiency and elevated client satisfaction. Skilled in cash handling and complex problem-solving, committed to delivering exceptional guest experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Waitress
Fantasy Castle
Signal Hill, CA
05.2021 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Assistant Manager
United Pacific Corporation
La Mirada, CA
03.2018 - 04.2021
- Led operational initiatives to enhance team performance and improve workflow efficiency.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that streamlined daily operations and reduced turnaround times.
- Analyzed sales data to inform strategic decisions, optimizing inventory management and product placement.
- Evaluated customer feedback to enhance service delivery, contributing to improved client satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
No Degree - Forensic Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma - Medical Terminology
Serrano High School
Phelan, CA06.2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
- Hospitality service expertise
- Handling complaints
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Table bussing
- Tableside service
- Relationship management
- Ordering procedures
- Compliance standards
- Guest relations management
- Inventory management
- Sales expertise
- Regulatory compliance
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Guest relations
- Physical stamina
- Stress management
- Food service etiquette
- Hospitality and accommodation
Timeline
Waitress
Fantasy Castle
05.2021 - Current
Assistant Manager
United Pacific Corporation
03.2018 - 04.2021
No Degree - Forensic Psychology
Southern New Hampshire University
High School Diploma - Medical Terminology
Serrano High School