AUTUMN GLAVIANO
Plaquemine
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Campus Federal Credit Union
Baton Rouge
12.2025 - Current
- Assisted members with account inquiries and service requests.
- Processed transactions accurately and efficiently using banking software.
- Educated members on credit union products and services available.
Manager Trainee
Tower Loan
04.2025 - 11.2025
- Ensured processing efficiency by managing accurate loan documentation.
- Provided exceptional customer service through prompt resolution of inquiries and issues.
- Submitted loan applications to underwriter for thorough verification.
- Upheld strict confidentiality of client information and bank records.
- Collaborated with legal teams on delinquent accounts, ensuring regulatory compliance.
- Conducted follow-up calls to promote timely payments and adherence to repayment plans.
- Managed escalated issues with professionalism, ensuring customer satisfaction and retention.
Case Technician
Woman's Hospital
05.2024 - 09.2024
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room’s inventory of products and replenished stock, when needed.
- Served as a resource and mentor for new Operating Room Assistants, providing guidance and support during their training period.
Sterile Processing Technician
Women's Hospital
08.2023 - 05.2024
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining clean and sterile environment within processing area.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Daycare Worker
Best Care At Live Oak
04.2022 - 05.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cashier
Zaxby’s
09.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and help determine their needs.
- Worked flexible, scheduled and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
Education
High School Diploma -
Live Oak High School
Watson, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Fast Learner
- Room for advancement
- Team leadership
Timeline
Member Service Representative
Campus Federal Credit Union
12.2025 - Current
Manager Trainee
Tower Loan
04.2025 - 11.2025
Case Technician
Woman's Hospital
05.2024 - 09.2024
Sterile Processing Technician
Women's Hospital
08.2023 - 05.2024
Daycare Worker
Best Care At Live Oak
04.2022 - 05.2023
Cashier
Zaxby’s
09.2021 - 04.2022
High School Diploma -
Live Oak High School