Autumn Gray
Bel Air,MD
Summary
Highly organized and adaptable administrative professional with extensive experience in front-desk operations, office coordination, and customer service within healthcare and education settings. Skilled in scheduling, recordkeeping, data entry, and managing confidential information. Proven ability to maintain workflow efficiency, support team goals, and foster positive interactions with staff, clients, and students. Recently expanded administrative experience into the education field through substitute teaching roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Substitute Teacher / Administrative Support
Harford County Public Schools
Harford County, MD
01.2024 - Current
- Managed classroom operations, attendance records, and daily lesson plan documentation in the absence of full-time teachers.
- Provided organizational support to administrative staff with reporting, communication, and student documentation.
- Maintained professional communication with faculty, staff, and families to support a structured school environment.
Front Desk Receptionist
UNITE HERE Health
Atlantic City, NJ
11.2019 - 02.2020
- Managed appointment calendars and front desk communication, ensuring smooth operations and professional service.
- Greeted patients and maintained order in the reception area, assisting with insurance and intake forms.
Front Desk Coordinator
Children’s Specialized Hospital
Egg Harbor Township, NJ
09.2017 - 03.2019
- Oversaw front office workflow, including client scheduling, visitor management, and payment collection.
- Input client data into the system, updated records, and resolved service issues to ensure client satisfaction.
Registrar
Virtua Health
NJ
04.2014 - 06.2016
- Registered patients, processed admissions and discharges, and verified insurance and referral requirements.
- Maintained compliance with hospital policies and confidentiality regulations.
Insurance Verification Specialist
Advanced Radiology
Bel Air, MD
10.2020 - 2023
- Coordinated front desk operations, encompassing patient check-in/out and appointment scheduling.
- Maintained accurate electronic medical records while ensuring HIPAA compliance across documentation.
- Acted as liaison between patients and clinical staff to address scheduling and service concerns.
Front Desk Receptionist
Susquehanna OBGYN
Havre De Grace, MD
2023 - 2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Table Games Dealer
Harrah's Casino
Baltimore, MD
2010 - 2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Public Relations
University of Maryland Global Campus
Hyattsville, MDDiploma - undefined
Holy Spirit High School
Absecon, NJ01.2009
Skills
- Office management and scheduling
- Customer relations and service
- Student record management
- HIPAA compliance with insurance verification
- Microsoft Office expertise
- Supportive conflict resolution
- Data entry with EMR proficiency
- Communication skills, verbal and written
Certification
- Customer Focus & Orientation – Highly Proficient
- Work Style: Conscientiousness – Expert
- Written Communication – Proficient
- Attention to Detail – Proficient
Timeline
Substitute Teacher / Administrative Support
Harford County Public Schools
01.2024 - Current
Insurance Verification Specialist
Advanced Radiology
10.2020 - 2023
Front Desk Receptionist
UNITE HERE Health
11.2019 - 02.2020
Front Desk Coordinator
Children’s Specialized Hospital
09.2017 - 03.2019
Registrar
Virtua Health
04.2014 - 06.2016
Diploma - undefined
Holy Spirit High School
Front Desk Receptionist
Susquehanna OBGYN
2023 - 2025
Table Games Dealer
Harrah's Casino
2010 - 2022
Public Relations
University of Maryland Global Campus