Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Jade Banks

Cullman,AL

Summary

Exceptional Operations Manager with a track record of enhancing operational quality and team efficiency. Expert in problem-solving and interpersonal communication, I've led initiatives that significantly improved community satisfaction and team performance. Skilled in policies implementation and performance monitoring, my leadership fosters professional growth and success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

City of Cullman
04.2020 - 06.2024
  • Developed policies and procedures to improve operational quality, team efficiency, and community satisfaction.
  • Ensured employees were compliant with company policies and procedures.
  • Promptly addressed concerns of the public.
  • Led hiring, onboarding, and training of new hires.2
  • Looked for gaps in services provided and sought solutions.
  • Fostered a positive team environment, leading to increased accountability and improved performance.
  • Provided opportunities for professional growth
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain
  • Developed and maintained relationships with external vendors and suppliers.
  • Acted as a liaison for agencies served and outside agencies
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Emergency Communications Specialist

City of Hanceville
12.2016 - 04.2020
  • Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
  • Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
  • Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
  • Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.
  • Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
  • Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
  • Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
  • Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.

Education

Bachelor of Arts - Criminal Justice

University of North Alabama
Florence, AL
07.2021

High School Diploma -

Fairview High School
Cullman, AL
05.2016

Skills

  • Problem-Solving
  • Critical Thinking and Decision Making
  • Team Leadership
  • Operations Management
  • Employee relations and conflict resolution
  • Project Planning, Implementation, and Management
  • Policies and procedures implementation
  • Performance monitoring and Quality Assurance

Certification

  • Center Manager Certification Program (NENA)
  • EMD, EFD, EPD, ProQA, QA (IAED)
  • NCIC
  • Public Safety Telecommunicator (APCO)
  • Communications Training Officer (APCO)
  • CTO Instructor (APCO)
  • Northeast Alabama Law Enforcement Academy Jail Management
  • Multiple FEMA IS
  • CPR and First Aid

Timeline

Operations Manager

City of Cullman
04.2020 - 06.2024

Emergency Communications Specialist

City of Hanceville
12.2016 - 04.2020

Bachelor of Arts - Criminal Justice

University of North Alabama

High School Diploma -

Fairview High School

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Autumn Jade Banks