Summary
Overview
Work History
Education
Skills
Timeline
Generic
Autumn Heffron

Autumn Heffron

Dwight,IL

Summary

Dependable and courteous professional with several years of experience offering excellent customer service and financial management abilities. Trained in hospitality operations and de-escalating situations, thrive to make every encounter a customer/client has with me a positive and memorable one. Organized and flexible with proven performance in fast-paced, high-stress environments. I hope to learn many skills in the future that can help me grow as an employee in the workforce wherever that may lead me.

Overview

5
5
years of professional experience

Work History

Self Employed/Cosmetologist

Naked Sun
Diamond, IL
07.2024 - Current
  • Ensured on-time rent collection, maintained inventory supply, and upheld common area standards.
  • Managed appointment scheduling through website, enhancing accuracy and client satisfaction.
  • Promoted salon services to increase customer engagement and revenue.
  • Executed full-body waxing services with professionalism and attention to detail.
  • Delivered various nail services, ensuring quality and client satisfaction.
  • Fostered positive client interactions, contributing to memorable experiences and repeat business.
  • Maintained cleanliness and sanitation standards in treatment areas and equipment for safety.

Warehouse Picker

Aldi
Dwight, IL
01.2024 - 07.2024
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Operated a variety of machinery and tools safely and efficiently.

Salon Cosmetologist

Evan Michaels Salon
Plainfield, IL
06.2022 - 01.2024
  • Performed waxing services as well as limited nail services on clients according to their individual needs
  • Scheduled appointments for returning customers as well as new ones.
  • Suggested additional services or retail items based on client's needs.
  • Examined clients' skin condition prior to providing waxing services.
  • Assisted in maintaining inventory of products used for waxing services.
  • Operated cash registers accurately when processing payments from customers.

Guest Sales Associate/Waxing Specialist

European Wax Center
Shorewood, IL
03.2021 - 06.2022
  • Operate the front desk position with a high customer and phone call volume.
  • Responsible for all bookings, checking out guests, and their billing process.
  • Responsibility for opening and closing the facility to completion without management presence.
  • Encourage guests to purchase products that match their needs during the checkout process.
  • I consistently held the top sales position with this company during my entire employment.
  • Given responsibility for filling out forms, as well as resolving complaints, before management involvement.
  • Daily inventory management.

Front Office Receptionist

Holiday Inn Express Hotel
Morris, IL
05.2020 - 12.2020
  • Processed payments for services rendered accurately and efficiently.
  • Handled confidential information with discretion and sensitivity.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Prepared conference rooms prior to meetings by arranging furniture layout, and ensuring refreshments are available if required.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Checked guests in and out to completion.
  • Responded to inquiries and room requests made online, by phone, and via email.

Education

High School Diploma -

Morris Community High School
Morris, IL
05-2020

Cosmetology -

Franklin Cosmetology Institute
Morris
05-2020

Skills

  • Problem-solving and conflict management
  • Appointment scheduling and order processing
  • Listening and reading comprehension
  • Verbal and written communication
  • Customer service and relationship management
  • Sales expertise and client consultation
  • Inventory control and reliability
  • Patience under pressure

Timeline

Self Employed/Cosmetologist

Naked Sun
07.2024 - Current

Warehouse Picker

Aldi
01.2024 - 07.2024

Salon Cosmetologist

Evan Michaels Salon
06.2022 - 01.2024

Guest Sales Associate/Waxing Specialist

European Wax Center
03.2021 - 06.2022

Front Office Receptionist

Holiday Inn Express Hotel
05.2020 - 12.2020

High School Diploma -

Morris Community High School

Cosmetology -

Franklin Cosmetology Institute

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