Summary
Overview
Work History
Education
Skills
Education and Training
Websites
Work Availability
Interests
Timeline
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Autumn Heffron

Autumn Heffron

Cosmetologist/Hospitality
Dwight,IL

Summary

Dependable and courteous professional with several years of experience offering excellent customer service and financial management abilities. Trained in hospitality operations and de-escalating situations, thrive to make every encounter a customer/client has with me a positive and memorable one. Organized and flexible with proven performance in fast-paced, high-stress environments. I hope to learn many skills in the future that can help me grow as an employee in the workforce wherever that may lead me.

Overview

8
8
years of professional experience

Work History

Self Employed/Cosmetologist

Naked Sun
Diamond, IL
07.2024 - Current
  • Ensured on-time rent collection, maintained inventory supply, and upheld common area standards.
  • Managed appointment scheduling through website, enhancing accuracy and client satisfaction.
  • Promoted salon services to increase customer engagement and revenue.
  • Executed full-body waxing services with professionalism and attention to detail.
  • Delivered various nail services, ensuring quality and client satisfaction.
  • Fostered positive client interactions, contributing to memorable experiences and repeat business.
  • Maintained cleanliness and sanitation standards in treatment areas and equipment for safety.

Warehouse Picker

Aldi
Dwight, IL
01.2024 - 07.2024
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Operated a variety of machinery and tools safely and efficiently.

Salon Cosmetologist

Evan Michaels Salon
Plainfield, IL
06.2022 - 01.2024
  • Performed waxing services as well as limited nail services on clients according to their individual needs
  • Scheduled appointments for returning customers as well as new ones.
  • Suggested additional services or retail items based on client's needs.
  • Examined clients' skin condition prior to providing waxing services.
  • Assisted in maintaining inventory of products used for waxing services.
  • Operated cash registers accurately when processing payments from customers.

Guest Sales Associate/Waxing Specialist

European Wax Center
Shorewood, IL
03.2021 - 06.2022
  • Operate the front desk position with a high customer and phone call volume.
  • Responsible for all bookings, checking out guests, and their billing process.
  • Responsibility for opening and closing the facility to completion without management presence.
  • Encourage guests to purchase products that match their needs during the checkout process.
  • I consistently held the top sales position with this company during my entire employment.
  • Given responsibility for filling out forms, as well as resolving complaints, before management involvement.
  • Daily inventory management.

Front Office Receptionist

Holiday Inn Express Hotel
Morris, IL
05.2020 - 12.2020
  • Processed payments for services rendered accurately and efficiently.
  • Handled confidential information with discretion and sensitivity.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Prepared conference rooms prior to meetings by arranging furniture layout, and ensuring refreshments are available if required.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Checked guests in and out to completion.
  • Responded to inquiries and room requests made online, by phone, and via email.

Subway

Pilot Flying J Travel Center
01.2019 - 07.2019

Hospitality

Buffalo Wild Wings
01.2018 - 01.2019

Food Service Worker

KFC
09.2017 - 09.2018

Education

High School Diploma -

Morris Community High School
05-2020

Cosmetology -

Franklin Cosmetology Institute
05-2020

Skills

  • Problem-solving and conflict management
  • Appointment scheduling and order processing
  • Listening and reading comprehension
  • Verbal and written communication
  • Customer service and relationship management
  • Sales expertise and client consultation
  • Inventory control and reliability
  • Patience under pressure

Education and Training

High school Diploma 

Cosmetologist

Professional Speed Wax Specialist

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music

Art

Outdoors

Singing

Reading

Camping

Timeline

Self Employed/Cosmetologist

Naked Sun
07.2024 - Current

Warehouse Picker

Aldi
01.2024 - 07.2024

Salon Cosmetologist

Evan Michaels Salon
06.2022 - 01.2024

Guest Sales Associate/Waxing Specialist

European Wax Center
03.2021 - 06.2022

Front Office Receptionist

Holiday Inn Express Hotel
05.2020 - 12.2020

Subway

Pilot Flying J Travel Center
01.2019 - 07.2019

Hospitality

Buffalo Wild Wings
01.2018 - 01.2019

Food Service Worker

KFC
09.2017 - 09.2018

High School Diploma -

Morris Community High School

Cosmetology -

Franklin Cosmetology Institute

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