Autumn Hook
Lincoln,USA
Summary
Dedicated and results-oriented Real Estate Manager with almost 4 years of experience overseeing all aspects of property management. Background in property, real estate, and hotel management with diverse experience in commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage properties and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues. Possess specialized skills in tenant relations, financial oversight, and property maintenance. Excel in communication, and problem-solving, ensuring smooth operation and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
REAL ESTATE MANAGER
CBRE, Inc.
Roseville, CA
01.2021 - 01.2024
- Created and maintained relationships with tenants, landlords, and vendors in the real estate industry.
- Reviewed monthly financial statements to identify areas of improvement in operating costs.
- Coordinated operations, maintenance, and project management of various properties.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Managed tenant relations by resolving disputes quickly and efficiently.
- Prepared annual budgets and monthly financial reports for properties.
GUEST SERVICES MANAGER
Waikiki Beachcomber by Outrigger Hotels
Waikiki, HI
01.2018 - 01.2020
- Manager of an extremely fast paced lifestyle hotel in the heart of Waikiki
- Providing leadership and oversight to the front desk and bell staff with the day-to-day operations
- While motivating and mentoring teams to continually exceed sales targets and create memorable guest experiences
- Successfully navigated staff through properties full-scale $35million renovation
- Increased upsells from $2,500/month to over $10,000/month
- Increased TripAdvisor ranking from #86 out of 92 top hotels to #9
- Consistently lead 25-person team with incentives and competitions enabling our customer satisfaction scores to increase 30% from the previous year
- Achieved 97% employee retention in 2019 through mentoring, motivating and developing front desk staff
HOUSE MANAGER
Brisbane, Australia
01.2013 - 01.2017
- Enabled me to utilize my skills in expert negotiation, time management, multitasking, and resolve issues
- Achieved success within the team by supporting management responsibilities
SERVER – SHIFT LEADER
The Cheesecake Factory
Waikiki, HI
01.2007 - 01.2013
- Top 5 in sales for the busiest Cheesecake Factory in the nation
- Achieved success within the team by supporting management responsibilities
- Scored an outstanding 95% review from a secret shopper
- Recruited for hotel management position by one of my guests
REALTOR
Prudential Realty
Roseville, CA
01.2004 - 01.2007
- Specialized in the sale and purchases of residential homes throughout the greater Sacramento area
- Negotiating competitive contracts for both buyer and seller in the changing real estate market
- Achieved significant sales, making me an Honor Society Member with the Association of Realtors
- Awarded Rookie Agent of the Year for all Prudential Realty offices in California
Education
General Education -
Sierra Community College
Rocklin, CAHigh School Diploma -
Roseville High School
Roseville, CASkills
- MRI
- PULSE
- P2P
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Websites
References
- Edwin Torres, General Manager, Waikiki Beachcomber, Honolulu, HI, Edwin.torres@outrigger.com, 808 688 8825
- Kiana MacDonald, Front Office Manager, Waikiki Beachcomber, Honolulu, HI, Kiana.macdonald@outrigger.com, 808 391 9015
- Keri Brown, Area Director/Revenue Strategy, Outrigger Hotels, Honolulu, HI, Keri.brown@outrigger.com, 808 282 0264
Hobbies and Interests
- Running
- Traveling
- Hiking
Programskills
- MRI
- PULSE
- P2P
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Personaldevelopment
- Real Estate Salesperson License
- Microsoft Office Suite Course
Certification
- California Real Estate License
Accomplishments
- Raising Star Award at CBRE
- Rookie Agent of the Year at Prudential Realty
Timeline
REAL ESTATE MANAGER
CBRE, Inc.
01.2021 - 01.2024
GUEST SERVICES MANAGER
Waikiki Beachcomber by Outrigger Hotels
01.2018 - 01.2020
HOUSE MANAGER
01.2013 - 01.2017
SERVER – SHIFT LEADER
The Cheesecake Factory
01.2007 - 01.2013
REALTOR
Prudential Realty
01.2004 - 01.2007
- California Real Estate License
General Education -
Sierra Community College
High School Diploma -
Roseville High School
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