Dynamic restaurant management professional with over seven years of experience in food and beverage operations. Skilled in team building, customer service enhancement, and implementing efficient inventory management processes. Committed to elevating guest satisfaction and driving operational improvements.
Work History
F&B Supervisor
7 Months
Loews Hotels & Co | 2026.01 - Current
Supervised daily operations of food and beverage service to ensure optimal guest experiences.
Implemented efficient workflow processes to enhance service speed and accuracy.
Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
Planned and executed promotions and special events in close collaboration with management, including large scale events like Indy Car Race and FIFA
Restaurant Manager
2 Years 2 Months
American Cruise Lines | 2023.09 - 2025.11
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Correctly calculated inventory and ordered appropriate supplies.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Assisted in the development and implementation of new menus to offer variety and options to customers.
Facilitated regular safety training sessions for all team members to ensure a quality and safe working environment.
Created weekly plans for staff work duties and positioning for the main restaurant, back porch cafe, and lounge bar.
Shift Supervisor
2 Years 5 Months
Starbucks | 2021.03 - 2023.08
Supervised daily operations, ensuring high-quality customer service and efficient workflow.
Trained and mentored new baristas, enhancing team performance and customer engagement.
Implemented operational improvements, increasing efficiency of beverage preparation processes.
Managed inventory levels, optimizing stock availability and reducing waste.
Resolved customer complaints promptly, fostering a positive store environment and customer loyalty.
Completed store opening and closing procedures and balanced tills.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.