Autumn Johnson
Philadelphia,PA
Summary
Motivated customer service representative seeking a rewarding and challenging position at the Internal Revenue Service. Strong desire for professional growth and commitment to fostering a positive and productive work environment. Exceptional customer service, effective communication with management and team members, setting clear goals, and consistently monitoring performance to ensure productivity.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Holy Redeemer Home Care
06.2024 - Current
- Recording pertinent information pertaining to the client's care
- Reminding clients to take medication at the appropriate time
- Planning and preparing meals according to specific dietary requirements of the client, and if necessary, feeding the client
- Assisting the client with therapy exercises under the direction of a Registered Therapist
- Assisting or performing personal care including hair care, oral hygiene, bathing, grooming, and dressing
- Assisting with routine bodily functions maintaining a safe, clean and healthy environment through light housekeeping including changing bed linens, dusting and vacuuming, cleaning kitchen and bathroom, and laundry
- Providing companionship and stimulation for the client including reading, walks, etc
- Performing other housekeeping tasks as indicated in the care plan
- Observing and reporting changes in client's condition to this agency's Administrator
- Accurately preparing daily records and submitting them to the office by date due
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients
- Worked to improve patient outlook and daily living through compassionate care
- Monitored clients' progress to report necessary changes
- Maintained clean and well-organized environment to promote client happiness and safety
- Provided mental and emotional support to keep clients happy and healthy
- Providing quality customer service to the client daily.
Preschool Teacher
A Lovely Lane
01.2021 - 05.2024
- Worked in a classroom setting
- Worked with children in the ages of 2-5 with class work and various activities
- Prepared lesson materials and visual aids to reinforce lesson concepts based on PA State guidelines
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Supervised students and maintained security throughout school buildings and on field trips
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Provided instruction and clerical support for diverse needs
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Residential Supervisor
Community Options Inc.
01.2019 - 01.2021
- Overseed employees' performance, provide guidance, support, identify development needs
- Communicated organizational needs
- Upheld the high standards of resident care
- Manage the reciprocal relationship between staff and the organization so that each is successful
- Assign task and duties
- Monitored and ensured the conditions of health, comfort, safety, and well-being of residents, patients, students, members, and others
- Provided and maintained a clean and attractive resident care area
- Prepare schedule to insure adequate facility coverage
- Participate in the coordination of staff training
- Maintained productivity and complete required tasks and ensure customer satisfaction
- Provided quality customer service to the client daily.
Guest Service Representative
Marriott International Inc.
01.2016 - 01.2019
- Answered phone calls and respond to customer/guest inquiries and requests
- Provided accurate and helpful information
- Provided quality customer service to the client daily
- Handled complaints and concerns promptly and professionally
- Found the best possible resolution to ensure guest satisfaction
- Resolved customer complaints and issues in a timely and professional manner
- Booked and confirmed reservations for guests, ensuring accuracy and attention to detail
- Processed payments
- Excellent communication and interpersonal skills
- Handled multiple tasks simultaneously daily
- Used problem-solving skills with customers daily.
Education
Early Childhood Education -
Community College of Philadelphia
Philadelphia, PA01.2026
High School Diploma -
Mastery Charter School
Philadelphia, PA01.2015
Skills
- Quality Customer Service
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Typing
- Creativity
- Proficient in Microsoft Office including Excel and PowerPoint
- Excellent written and verbal communication skills
- Reading
- Call center
- Research
- Customer support
- Teamwork
- Technical assistance
- Internet Skills
- Troubleshooting
- Excellent written
- PowerPoint
- Multitasking
- Problem Solver
- Clerical support
- Credit card payment processing
- Organizational strengths
- Quality assurance controls
- Inbound and outbound calling
- High-energy attitude
Personal Information
Title: Customer Service Representative
References
Available upon request.
Languages
English
Full Professional
Timeline
Customer Service Representative
Holy Redeemer Home Care
06.2024 - Current
Preschool Teacher
A Lovely Lane
01.2021 - 05.2024
Residential Supervisor
Community Options Inc.
01.2019 - 01.2021
Guest Service Representative
Marriott International Inc.
01.2016 - 01.2019
Early Childhood Education -
Community College of Philadelphia
High School Diploma -
Mastery Charter School