TATIANA DAMOVA
2930 West 30th Street, Brooklyn,NY
Summary
Dedicated and customer-focused professional with excellent problem-solving skills and a passion for delivering high-quality service. Skilled in resolving customer inquiries efficiently while building and maintaining positive relationships. A strong team player who collaborated effectively to ensure a seamless customer experience and drive satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Excella Corporation
Remote, New York
06.2021 - 08.2024
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing information.
- Collaborated with insurance companies, healthcare providers, and members for claim processing.
- Identified and resolved member/provider billing and claims issues.
- Managed high call volume from both inbound and outbound calls.
- Developed strong relationships with customers by providing personalized assistance and support.
- Ensured compliance with HIPAA requirements and company policies regarding privacy laws and data protection regulations.
Billing Specialist
Paramount Homecare Agency
Brooklyn, NY
03.2017 - 05.2021
- Created and submitted claims to various insurance companies.
- Verified accuracy of billing data and revised any errors.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Prepared periodic reports detailing accounts receivable status.
Administrative Assistant Intern
Flushing Bank
New York, NY
11.2016 - 02.2017
- Processed transactions, including money transfer, deposits, and withdrawals, and data entry to update client files.
- Responded to customer inquiries, complaints, and comments on a daily basis.
- Maintained confidentiality of private banking information with discretion, diplomacy, and professionalism.
Education
Accounting And Finance -
Moscow University of Economics And Statistics
Krasnoyarsk, Russia06-2006
Skills
- Quality customer service
- Complaint resolution
- Strong work ethic
- Problem-solving abilities
- Microsoft Office Suite
- Documentation And Reporting
- Attention to Detail
- Multi-Task Management
Certification
- Microsoft Office Specialist (MOS) Word, Excel, Expert Excel, PowerPoint, and Outlook
Languages
English
Full Professional
Russian
Native/ Bilingual
Timeline
Customer Service Representative
Excella Corporation
06.2021 - 08.2024
Billing Specialist
Paramount Homecare Agency
03.2017 - 05.2021
Administrative Assistant Intern
Flushing Bank
11.2016 - 02.2017
Accounting And Finance -
Moscow University of Economics And Statistics
Similar Profiles
Samson OjomoSamson Ojomo
Scrum Master/Agile Coach at EXCELLAScrum Master/Agile Coach at EXCELLA
Rossana UrdanetaRossana Urdaneta
Data Entry Supervisor at ExcellaData Entry Supervisor at Excella
Mitchell WeruMitchell Weru
Business Owner at ExcellaBusiness Owner at Excella