Autumn Jones
Brick,United States
Summary
Encouraging manager with problem-solving skills. Experienced in team building, leading and motivating, as well as excellent customer relationship-building skills. Proficient in using independent decision-making skills and judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
TD Bank
Spring Lake Heights And Red Bank, NJ
08.2022 - Current
- Experienced leader who manages the day-to-day service, sales, and operational objectives in the Store location
- Focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience
- Can lead the Store with minimal direction and has knowledge and experience to make decisions for our day-to-day work on the teller line or platform
- One of the first points of contact when problem solving and making sure day to day runs smooth in a timely manner
- Conducts monthly and quarterly audits in the store and outbound calling
- Goes above and beyond for customers/non-customers and makes the work environment is a safe place for everyone.
Teller Manager
TD Bank
Hazlet And Spring Lake Heights, NJ
01.2018 - 08.2022
- Taught and built a successful team while giving customers a legendary experience
- Helped the teller line by giving the tools they need to overachieve their goals and set expectations for them daily
- Held my team accountable on their sales goal
- Maintained an inclusive environment by creating a fun but professional workplace for coworkers
- Conducted monthly audits
Bank Teller
TD Bank
Middletown, NJ
09.2016 - 01.2018
- Helped customers make day to day transactions and find the best solution products to help their current and future needs within the bank
- Built a strong connection with customers to make sure they are confident in their banking
Shift Leader Manager
Dunkin Donuts
08.2013 - 09.2016
- Maintain a clean work environment while keeping customers happy with an enjoyable visit, meeting their needs and giving them knowledge on our new promotions
- Made schedules and put out new advertisements
- Took count on restock and ordered from our suppliers
Education
Keyport High School
01.2015
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Employee Scheduling
- Hiring and Training
- Mentoring and Coaching
- Employee Development
Certification
Notary Public
Timeline
Assistant Store Manager
TD Bank
08.2022 - Current
Teller Manager
TD Bank
01.2018 - 08.2022
Bank Teller
TD Bank
09.2016 - 01.2018
Shift Leader Manager
Dunkin Donuts
08.2013 - 09.2016
Keyport High School