Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Justus

Tacoma

Summary

I was a Shift Lead at Popeyes with a track record in enhancing customer satisfaction, efficiency, sales, and quality control. On average handling the last leg of the night shift as the only manager on duty, I developed skills that still help me today, including problem-solving, and a wider capacity not to crack under pressure. I excelled in training crew members, from ensuring compliance with health standards, to teaching 'tricks of the trade' to boost efficiency. I remained committed to forming a positive, and positive-reinforcement shaped environment while my schedule was usually flooded with never-ending dinner rushes. I was also generally favored among staff. Management role aside, as a staff member I am generally proactive and eager to learn and find out how to improve efficiency further, and shift gears into what a specific job or role needs out of me.

Overview

4
4
years of professional experience

Work History

Shift Lead

Popeyes (Ambrosia)
Tacoma, WA
09.2022 - 10.2025
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members, and other leads-in-training on operation, and customer service.
  • Inventory, stock, and waste management.
  • Monitored food safety, ensuring compliance with health regulations and company standards.
  • Provided exceptional customer service with thorough attention, resolving issues, answering questions and maintaining a welcoming atmosphere for patrons.
  • Counted inventory each night, thorough closing to ensure the mornings were set up for success.

Team Member

Taco Bell
Tacoma, WA
06.2021 - 11.2021
  • Assisted in preparing food items to meet customer orders efficiently.
  • Maintained cleanliness and organization in dining and kitchen areas to ensure compliance with health standards.
  • Collaborated with team members to ensure timely delivery of orders during peak hours.

Education

No Degree -

Henry Foss High School
Tacoma

Skills

    Problem solving skills

    Agreeable nature

    Working well under pressure

    Working well in fast pace environments

    Adaptable with schedules and dynamics

    Teachable, proactive

Timeline

Shift Lead

Popeyes (Ambrosia)
09.2022 - 10.2025

Team Member

Taco Bell
06.2021 - 11.2021

No Degree -

Henry Foss High School
Autumn Justus