Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Ramirez

Hanford,ca

Summary

Passionate and dedicated customer service professional. Detail-oriented team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Specialize in crisis and conflict, problem solving skills, and attentive to customer needs. Articulate, flexible, and results-oriented with exemplary passion for developing relationships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

Dutch Bros Coffee
01.2020 - Current


  • Making connections, engaging with customers
  • Participating and strategizing in team building meetings
  • Completed store opening and closing procedures and balanced tills.
  • Technology skills using an iPad
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Deep cleaning

Customer Service Representative

Sweet Palette Bakery
12.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Restaurant Team Member

Chilis's Bar And Grill
06.2020 - 06.2021
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

Associates Degree - Liberal Arts And General Studies

West Hills College
Lemoore, CA
06.2020

High School Diploma -

Hanford West High School
Hanford, CA
06.2018

Skills

  • Detail oriented
  • Positive attitude
  • Flexibility
  • Problem solving skills
  • Crisis management and resolution

Certification

Alessa Mantilla, Dutch Bros 559-836-6060


Dave Robinson, Kings County Sheriff 559-469-2781

Timeline

Customer Service Representative

Sweet Palette Bakery
12.2021 - 06.2022

Restaurant Team Member

Chilis's Bar And Grill
06.2020 - 06.2021

Shift Lead

Dutch Bros Coffee
01.2020 - Current

Associates Degree - Liberal Arts And General Studies

West Hills College

High School Diploma -

Hanford West High School

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Sierra Ramirez