Ryan Druffel
Lexington,KY
Summary
Reliable and upbeat Shift Lead promoting customer loyalty, satisfaction, and purchases with consultative techniques and attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Shift Lead
Casey's General Stores
Lexington, KY
05.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Developed strong relationships with regular customers which increased return visits
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers entering store and responded promptly to customer needs.
Sales Representative
Skylimit Creations Inc.
Lexington, KY
02.2024 - 04.2024
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
Event Caterer
LGC Staffing Agency
Lexington, KY
10.2022 - 04.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members
- Reduced dish breakage by carefully handling delicate items during the washing process
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
Customer Service Representative
Zips Car Wash
Lexington, KY
02.2022 - 04.2022
- Greeted customers and assessed needs to recommend suitable car wash services
- Contributed to increased sales by upselling additional services such as waxing and detailing
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs
- Maintained a clean and organized work environment, ensuring the safety of customers and employees
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
- Coordinated efficient routes to avoid delays and optimize schedules.
Delivery Driver
Amazon Flex
Lexington, KY
12.2019 - 07.2020
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Driver
Uber
Lexington, KY
10.2019 - 02.2020
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers
- Print shipping labels and clearly adhere them to correct packages
- Followed safety regulations to maintain safe work environment
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Assembled, sealed, and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers
- Utilized GPS systems effectively for accurate routing and delivery time estimates
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Verified orders prior to completing deliveries to avoid customer complaints.
Security Guard
Helping Hands LLC
Lexington, KY
08.2019 - 10.2019
- Search students and their belongings for the presence of weapons
- Prevent non-approved visitors from entering premises
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Enhanced student safety by providing guidance on safety protocols and behavior expectations.
Delivery Driver
Postmates
Lexington, KY
05.2018 - 10.2019
- Improved customer satisfaction by providing timely and efficient deliveries of Postmates orders
- Collaborated with restaurant staff to confirm order accuracy before departing for delivery, minimizing potential errors or delays
- Resolved customer complaints and concerns professionally, maintaining positive relationships with clients
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings
- Worked productively with customers to meet order requirements and service expectations.
Delivery Driver
Instacart
Lexington, KY
05.2017 - 10.2019
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers
- Print shipping labels and clearly adhere them to correct packages
- Followed safety regulations to maintain safe work environment
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Assembled, sealed, and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers
- Utilized GPS systems effectively for accurate routing and delivery time estimates
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Verified orders prior to completing deliveries to avoid customer complaints.
Package Handler
UPS
Lexington, KY
11.2016 - 01.2017
- Print shipping labels and clearly adhere them to correct packages
- Followed safety regulations to maintain safe work environment
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Assembled, sealed, and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods.
Delivery Driver
Jimmy John's Sandwiches
Lexington, KY
08.2015 - 08.2016
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers
- Utilized GPS systems effectively for accurate routing and delivery time estimates
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Verified orders prior to completing deliveries to avoid customer complaints.
Dishwasher
Mellow Mushroom Pizza Bakers
Lexington, KY
05.2015 - 07.2015
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Burger King
Lexington, KY
03.2015 - 06.2015
- Maintained a clean and organized work environment, ensuring the safety of customers and employees
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
Diploma -
Lafayette Senior High School
Lexington, KYSkills
- POS System Operation
- Training Assistance
- Decision-making capabilities
- Communication skills
- Customer service
- Dependability
- Detail Oriented
- Food service
- General labor
- Guest services
- Listening
- Restaurant experience
- Security
- Time management
- Transportation
- Unloading
- Issue Resolution
- Problem-Solving
- Team Leadership
- Payment Collection
- Returns processing
- Liquor regulations and compliance
- Reading Comprehension
- Grammar
Personal Information
Title: Customer Service Associate
Timeline
Shift Lead
Casey's General Stores
05.2024 - Current
Sales Representative
Skylimit Creations Inc.
02.2024 - 04.2024
Event Caterer
LGC Staffing Agency
10.2022 - 04.2024
Customer Service Representative
Zips Car Wash
02.2022 - 04.2022
Delivery Driver
Amazon Flex
12.2019 - 07.2020
Driver
Uber
10.2019 - 02.2020
Security Guard
Helping Hands LLC
08.2019 - 10.2019
Delivery Driver
Postmates
05.2018 - 10.2019
Delivery Driver
Instacart
05.2017 - 10.2019
Package Handler
UPS
11.2016 - 01.2017
Delivery Driver
Jimmy John's Sandwiches
08.2015 - 08.2016
Dishwasher
Mellow Mushroom Pizza Bakers
05.2015 - 07.2015
Team Member
Burger King
03.2015 - 06.2015
Diploma -
Lafayette Senior High School
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