AUTUMN KEESEE
Atlanta,Georgia
Summary
Compassionate and dedicated healthcare professional with a Bachelor’s degree in Psychology and hands-on clinical experience as a Medical Assistant. Experienced in providing direct patient care, obtaining vital signs, assisting with examinations and procedures, maintaining accurate medical records, coordinating patient care, scheduling appointments, and educating patients on treatment plans. Passionate about supporting children, adolescents, adults, and families through behavioral health services, care coordination, and resource navigation. Recognized for strong communication, empathy, organization, and the ability to build trusting relationships while collaborating with multidisciplinary teams to improve patient outcomes.
Overview
7
7
years of professional experience
Work History
Patient Coordinator (Remote)
Elaya Health
Atlanta, GA
01.2025 - 01.2026
- Responded to patient inquiries and urgent requests with empathy and professionalism, ensuring patient needs were addressed promptly.
- Managed high call volumes while maintaining quality service standards and attention to detail.
- Facilitated communication between providers, nurses, therapists, and social workers regarding patient care plans, supporting continuity of care.
- Documented patient interactions and updated records accurately in electronic systems, maintaining confidentiality and compliance with regulations.
Patient Access Representative
Emory University Hospital
Decatur, GA
07.2024 - 09.2025
- Greeted patients and visitors in a courteous and professional manner, creating a welcoming environment.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified demographic information, obtained authorizations, and collected deposits and co-payments, ensuring accuracy and compliance.
- Performed pre-registration functions and resolved patient questions regarding insurance, billing, and hospital services.
School-Based Clinician
Amana West Elementary
Atlanta, GA
07.2023 - 05.2024
- Administered medications and treatments according to established protocols, ensuring student safety and well-being.
- Developed individualized care plans in collaboration with parents and healthcare providers to support chronic conditions.
- Educated students on health-related topics, promoting wellness and preventative care within the school community.
- Managed emergency response procedures, coordinating with staff during critical situations to safeguard student health.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
Clinical Medical Assistant
Mia Aesthetics Cosmetic Surgery Center
Atlanta, GA
11.2020 - 05.2023
- Educated patients on pre-operative and post-operative care, enhancing overall patient understanding and satisfaction.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
- Facilitated smooth transitions between surgeries with efficient room turnover times.
- Assisted with patient intake, ensuring accurate medical histories and documentation.
- Managed appointment scheduling and follow-ups to optimize patient flow and satisfaction.
Patient Access Representative
Atlanta Medical Hospital
Atlanta, GA
06.2019 - 03.2022
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and authorization processes to facilitate timely patient access to services.
- Assisted patients in navigating healthcare resources, enhancing overall patient experience and satisfaction.
- Streamlined appointment scheduling procedures, improving efficiency and reducing wait times for patients.
Education
Bachelor of Psychology - Minor in Criminology
University of West Georgia
GA12.2025
Associate of Science - Pre-Nursing
Chattahoochee Technical College
GA05.2024
Medical Assistant - undefined
Woodruff Medical Training & Testing
GA05.2019
Skills
- Supported patients through compassionate communication and patient-centered care
- Assisted healthcare providers with clinical procedures and patient assessments
- Patient-focused care
- Data entry
- Specimens collection and processing
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Medical records management
- Patient flow management
Timeline
Patient Coordinator (Remote)
Elaya Health
01.2025 - 01.2026
Patient Access Representative
Emory University Hospital
07.2024 - 09.2025
School-Based Clinician
Amana West Elementary
07.2023 - 05.2024
Clinical Medical Assistant
Mia Aesthetics Cosmetic Surgery Center
11.2020 - 05.2023
Patient Access Representative
Atlanta Medical Hospital
06.2019 - 03.2022
Medical Assistant - undefined
Woodruff Medical Training & Testing
Associate of Science - Pre-Nursing
Chattahoochee Technical College
Bachelor of Psychology - Minor in Criminology
University of West Georgia