Autumn Locklear
Raeford,NC
Summary
Proven leader in healthcare administration, adept at HIPAA compliance and patient registration, with a track record of enhancing patient experience at Cape Fear Valley Health. Skilled in insurance verification and problem-solving, I excel in high-pressure environments, demonstrating exceptional customer service and team leadership. Achieved significant improvements in patient data security and staff training efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative 3
Cape Fear Valley Health
11.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff on processes and procedures.
Machine Operator
Pilkington NSG
02.2020 - 08.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Production Worker
Butterball
04.2019 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Weighed and measured items to prevent waste and meet quality standards.
Office Supervisor
Food Lion
02.2016 - 01.2019
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NC05.2023
Associate of Science - Healthcare Management
Fayetteville Technical Community College
Fayetteville, NC05.2021
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Registration and Scheduling
- Payment Collection
- Multitasking and Organization
- EMR
- Problem-Solving
- Team Leadership
- Insurance Billing
Certification
Certified Patient Access Specialist
Timeline
Patient Access Representative 3
Cape Fear Valley Health
11.2021 - Current
Machine Operator
Pilkington NSG
02.2020 - 08.2021
Production Worker
Butterball
04.2019 - 02.2020
Office Supervisor
Food Lion
02.2016 - 01.2019
Bachelor of Science - Business Administration
Fayetteville State University
Associate of Science - Healthcare Management
Fayetteville Technical Community College