Autumn Loporto
Portland,Oregon
Summary
Dependable, fast, and high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Attentive, with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in CPR and AED with dedication to creating safe, inclusive and engaging learning environments for all children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Server, Hostess, Servers Partner, Togo
Red Robin
11.2021 - 08.2023
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Answered customer questions about hours, seating and menu information.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Observed corporate rules and regulations and safety procedures.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
Family Babysitter
Mary Wallace
01.2016 - 01.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Engaged with children on individual basis to build positive relationships.
Camp Director
Anja Felton
06.2021 - 08.2021
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
Youth Basketball Referee
Sarah Kaufman
01.2021 - 04.2021
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
Education
Bachelor of Arts - Psychology
Lewis & Clark College
Portland, OR12.2025
High School Diploma -
Westview High School
Portland, OR06.2022
Skills
- Train Employees
- Dining Area Maintenance
- Food Sales and Promotion
- Bill Computation
- Assist Customers
- Guest Relations Management
- Process Payments
- Food and Beverage Pairings
- Dish Preparation
- Cash Handling
- Quality Control
- Menu Memorization
- Stocking and Replenishing
- Order Accuracy
- To-Go Order Preparation
- Food Preparation and Safety
- Performance Improvement
- Active Listening
- Social Perceptiveness
- Natural Leadership
Certification
CPR and AED
Timeline
Barista
Starbucks
06.2023 - Current
Server, Hostess, Servers Partner, Togo
Red Robin
11.2021 - 08.2023
Camp Director
Anja Felton
06.2021 - 08.2021
Youth Basketball Referee
Sarah Kaufman
01.2021 - 04.2021
Family Babysitter
Mary Wallace
01.2016 - 01.2022
Bachelor of Arts - Psychology
Lewis & Clark College
High School Diploma -
Westview High School