Autumn Martin
Selinsgrove,PA
Summary
Proven multitasker and relationship builder, excelled in fast-paced environments at Birdie’s Nest Restaurant & Bar and North Shore Railroad. Demonstrated exceptional cash handling and guest engagement, enhancing customer experiences and resolving conflicts with professionalism. Adaptability and strong work ethic led to significant improvements in team efficiency and customer satisfaction. Built strong professional relationships with staff and customers to enhance efficiency and a positive work environment.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Birdie’s Nest Restaurant & Bar
Middleburg, PA
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables, bar customers and golf simultaneously without compromising quality of service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
North Shore Railroad
Northumberland, PA
04.2020 - 10.2022
- Managed high-stress situations effectively, while maintaining professionalism under pressure to resolve disputes or conflicts.
- Resolved customer complaints with empathy and professionalism.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for rail car shipments, status updates and billing concerns.
- Managed train crew members’ movements and related billing for assigned railroads on a daily basis.
Education
High School Diploma -
Selinsgrove Area School District
Selinsgrove, PA06.2019
Skills
Strong Work Ethic
Cash Handling
Guest Engagement
Relationship Management
Cheerful and Welcoming
Reliability
Adaptable and Flexible
Multitasking
High Energy and Stamina
Relationship Building
References
- Amy Stoltzfus (570)765-1479
- Sam Conrad (570)837-9490
Timeline
Server/Bartender
Birdie’s Nest Restaurant & Bar
04.2024 - Current
Customer Service Representative
North Shore Railroad
04.2020 - 10.2022
High School Diploma -
Selinsgrove Area School District