Autumn McCarthy
Beverly,MA
Summary
Talented in customer service and successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing calmly with all types of customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
11
11
years of professional experience
Work History
Manager
Outback Steakhouse
Peabody, MA
02.2018 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Managed budget implementations, employee reviews, training, and schedules.
Service Advisor
Ira Lexus
12.2019 - 05.2021
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Camp Group Leader
For Kids Only After School
12.2016 - 12.2019
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Ordered and maintained all recreational equipment
- Trained staff members on conducting events and following safety procedures
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Server
Depot Diner
04.2015 - 10.2016
- Received frequent customer compliments for going above and beyond normal duties
- Answered customer questions and responded to issues immediately, notifying manager of concerns requiring assistance
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Friendly's
04.2013 - 04.2015
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
- Greeted and maintained relationships with regular customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Trained incoming staff regarding restaurant's practices, culture and procedures.
Education
Nursing -
Some college (No degree)
High School Diploma -
Beverly High School, 2015
Beverly, MANorth Shore Community College
Danvers, MASkills
- Customer service
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Computer literate
- Goal-oriented
- Planning and Organization
Timeline
Service Advisor
Ira Lexus
12.2019 - 05.2021
Manager
Outback Steakhouse
02.2018 - Current
Camp Group Leader
For Kids Only After School
12.2016 - 12.2019
Server
Depot Diner
04.2015 - 10.2016
Server
Friendly's
04.2013 - 04.2015
Nursing -
Some college (No degree)
High School Diploma -
Beverly High School, 2015
North Shore Community College