Autumn MCKINNEY
Kingston,OK
Summary
Savvy Social Media Assistant with 3-4 years of expertise in curating relevant content to drive brand awareness and align audience with company brand image. Excellent command of all platforms with strong record of exponentially increasing online presence and following. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Social Media Assistant
Spookies Creations
12.2019 - 05.2023
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Created engaging content to keep social media channels updated and on brand.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
Ticketing Agent
Fresh Desk
03.2018 - 10.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Education
High School Diploma -
06.2019
Skills
- Spam Identification
- Administrative Duties
- Continuous Improvement Process
- Email Promotions
Timeline
Social Media Assistant - Spookies Creations
12.2019 - 05.2023
Ticketing Agent - Fresh Desk
03.2018 - 10.2020
Rush Springs High School - High School Diploma,