Autumn Melrose
Russellville,AR
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
2002
2002
years of post-secondary education
Work History
Accounts Receivable Clerk
Cherokee Hose and Supply
Tulsa, Oklahoma
10.2023 - 06.2024
- Processed customer invoices and payment transactions accurately and efficiently.
- Maintained customer account records and updated information as needed.
- Coordinated with sales team to resolve billing discrepancies promptly.
- Assisted in preparing monthly financial reports for management review.
- Communicated with customers regarding overdue accounts and payment arrangements.
- Utilized accounting software to track payments and manage accounts receivable data.
- Supported audit processes by organizing documentation and providing necessary reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Maintained accurate records of accounts receivable and payable transactions.
- Reconciled daily cash receipts with bank deposits.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Reached out to vendors and customers to resolve account problems.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
Patient Access Representative
Saint Francis Hospital Tulsa
Tulsa, Oklahoma
09.2018 - 05.2020
- Greeted patients and families upon arrival at the hospital.
- Collected patient information and verified insurance details accurately.
- Scheduled appointments and managed patient flow efficiently.
- Collaborated with clinical staff to ensure smooth patient transitions.
- Maintained confidentiality of patient records and information diligently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Administrative Assistant
Power Services Company
Mounds, Oklahoma
08.2014 - 11.2016
- Managed daily office operations and maintained organized filing system.
- Handled incoming calls and directed inquiries to appropriate departments.
- Developed training materials for new hires on office procedures and software use.
- Conducted inventory management for office supplies and facilitated reordering processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Williamstown High School
Williamstown , West Virginia Graphic Design
Parkersburg South Vocational
Parkersburg , West Virginia 09.1996 - 05.1999
Languages
English
Professional
Affiliations
I enjoy being outdoors working in my flower beds as well as going on hikes to find waterfalls and watching wild life. I also enjoy doing seasonal crafts. Spending time with my family and my 3 dogs.
References
References available upon request.
Timeline
Accounts Receivable Clerk
Cherokee Hose and Supply
10.2023 - 06.2024
Patient Access Representative
Saint Francis Hospital Tulsa
09.2018 - 05.2020
Administrative Assistant
Power Services Company
08.2014 - 11.2016
Graphic Design
Parkersburg South Vocational
09.1996 - 05.1999
Williamstown High School