Autumn Miller
Hattiesburg,MS
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
3
3
years of professional experience
Work History
Emergency Dispatcher
AAA Ambulance Service
Hattiesburg, MS
02.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
Medical Receptionist
Hattiesburg Clinic
Hattiesburg, MS
08.2021 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Emergency Room Technician
Forrest General Hospital
Hattiesburg, MS
09.2018 - 09.2020
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Applied orthopedic devices like traction and OCL splints.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Used Epic to maintain records of patient care, condition and progress and reported and discussed observations with Nurses and Physicians
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Administered first aid treatment and life support to care for sick or injured individuals.
Education
GED -
Jones County Junior College
Ellisville, MS04.2019
Skills
- Basic life support understanding
- Police and fire procedures
- Computer-aided dispatching
- Information intake
- Map reading skills
- Organization and Time Management
- Excellent Communication
- Self-Motivated
- Clerical Support
- Problem-Solving
- First Aid/CPR
- Dependable and Responsible
- Vital Sign Assessment
- Dispatcher Communication
- Venipuncture Procedures
- Attention to Detail
- Cardiopulmonary Resuscitation
- Basic Trauma Life Support
- Reliable and Punctual
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Courteous and Professional
- Multi-Line Phone Systems
- Computer Proficiency
- Verbal and Written Communication
- Customer Service-Oriented
- Analytical and Critical Thinking
Timeline
Emergency Dispatcher
AAA Ambulance Service
02.2022 - Current
Medical Receptionist
Hattiesburg Clinic
08.2021 - 02.2022
Emergency Room Technician
Forrest General Hospital
09.2018 - 09.2020
GED -
Jones County Junior College