Autumn Moore

Supported over 30 students in understanding and managing challenging behaviors, promoting consistency across environments.

• Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Charted on each patient daily.
• Administered patient medications and tracked dosages.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Developed system for prioritizing over 20 emergency calls daily, ensuring rapid response to critical situations.
• Monitored cameras and also reviewed and uploaded video surveillance for SFMTA TMC workers and also SFPD per requested.

Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.

• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Enhanced safety by conducting thorough and regular patrols of the premises.
• Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
• Maintained detailed reports of daily activities, incidents, and irregularities for management review.
• Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Monitored CCTV cameras and alarm systems for security breaches.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Opened and closed railroad track gates for train operators while they are loading and unloading train cars for an 8 hour shift nightly.

• Provided excellent customer service when interacting with patients, visitors, and staff alike.
• Being a hospital security officer means safeguarding the well-being of patients, staff, and visitors while responding to critical situations.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Handling high risk situations, including working with patients experiencing psychiatric crisis or self-harm, using de-escalation techniques to minimize self-harm or harm to others.
• When necessary safely restraining individuals while ensuring everyone's safety and dignity.
• Managed access control systems, ensuring only authorized individuals entered restricted areas of the facility.
• Providing the balanced mix of vigilance, empathy, and the ability to act decisively under pressure.

• Completed full building and grounds patrols to spot and investigate concerns.
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
• Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Patrolled commercial property and associated parking garage.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Assisted customers by finding items quickly to boost store satisfaction rates.
• Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
• Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
• Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Performed cash, card, and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.

• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Addressed customer needs and made product recommendations to increase sales.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Restocked and organized merchandise in front lanes.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.