Autumn Nilsson
Cathlamet
Summary
Experienced administrative and healthcare support professional with a strong background in front office operations, insurance processing, and client care. Over a decade of experience in dental administration combined with hands-on caregiving and business ownership. Known for excellent communication, attention to detail, and maintaining strict confidentiality.
Overview
33
33
years of professional experience
Work History
At-Home Caregiver
Harris Family
Longview, WA
12.2022 - Current
- Delivered personalized in-home care, ensured confidentiality of records, facilitated communication with clients and families, and coordinated schedules.
- Provided personalized care to enhance clients' daily living activities and overall well-being.
- Developed and implemented individualized care plans tailored to specific client needs.
- Assisted clients with mobility, ensuring safety and comfort during transfers and movements.
Administrative Coordinator
North Portland Dental, Dr. Keith Watson
Portland, OR
03.2015 - 12.2022
- Handled front desk responsibilities, scheduling, insurance verification, billing, and payment collection while maintaining HIPAA-compliant records.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, and scheduled appointments to maximise productivity and reach production goals.
- Greeted visitors with professionalism and enthusiasm to provide support to our patients and the clinical team.
Business Owner
The Jolly Inn
Portland, OR
01.2005 - 01.2010
- Managed operations, bookkeeping, payroll, staff, and customer service.
- Cultivated strong relationships with suppliers to enhance procurement efficiency and negotiate favorable terms.
- Analyzed financial reports to identify trends and drive strategic decision-making for business growth.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Administrative Assistant
Oregon Entertainment
01.1994 - 01.2007
- Handled administrative and accounting tasks, bookkeeping, records management, and client communication.
- Developed and maintained filing systems to enhance document retrieval processes.
- Assisted in preparing reports and presentations using Microsoft Office Suite tools.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Bachelor of Science - History, Political Science
Portland State University
Portland, OR05-1998
Skills
- Front Desk Operations
- Multi-line Phones
- Customer Service
- Insurance billing
- Scheduling
- Data Entry
- Microsoft Office
- Confidential record management
- Payment processing
- Office Organization
- Appointment coordination
- Patient care
Timeline
At-Home Caregiver
Harris Family
12.2022 - Current
Administrative Coordinator
North Portland Dental, Dr. Keith Watson
03.2015 - 12.2022
Business Owner
The Jolly Inn
01.2005 - 01.2010
Administrative Assistant
Oregon Entertainment
01.1994 - 01.2007
Bachelor of Science - History, Political Science
Portland State University