Autumn Olszak
Lubbock,TX
Summary
Detail-oriented operations and administrative professional with extensive experience in case management, client relations, and office leadership. Proven ability to manage high-volume workloads while streamlining processes to enhance executive productivity. Expertise in communication, documentation, and cross-functional coordination fosters effective collaboration across teams. Recognized for professionalism, exceptional organizational skills, and a steadfast commitment to client satisfaction and team efficiency.
Overview
6
6
years of professional experience
Work History
Legal Assistant, Senior Paralegal, Office Manager
The Witt Law Firm, P.C.
Lubbock, TX
06.2023 - Current
- • Primary liaison for 50+ active personal injury clients, with consistent updates and clear communication, maintained 96% positive satisfaction rating
- • Organized and maintained case files, tracked deadlines, implemented process improvements, facilitated delegation and teamwork across the legal department to support efficient case management
- • Mentored junior paralegals on best practices for document management and client relations to enhance team performance
- • Communicated with clients, court, and opposing counsel professionally via phone, email, and written correspondence, while maintaining strict confidentiality and compliance with legal ethics and regulations
- • Interviewed clients to obtain case-relevant information under attorney supervision
- • Prepared, organized, and finalized legal documents, evidence, and case materials to support attorneys in pre-trial and case strategy development
- • Managed diverse legal administrative responsibilities under attorney oversight, consistently receiving positive feedback for quality attention to detail
Server, Bartender, Shift Lead
Narrow Bar
Lubbock, TX
01.2022 - 06.2023
- Enhanced team performance by conducting monthly training sessions for new hires on food safety protocols and effective customer interactions.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Provided exceptional customer service by promptly addressing guest inquiries and needs by anticipating guest needs and providing personalized recommendations
Server
Tony and Luigi’s
Round Rock, TX
03.2020 - 08.2020
- Ensured optimal customer service through effective communication and timely delivery of meals
- Managed opening and closing duties, including restocking items and reconciling cash drawer
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
Education
Bachelor of Arts - Psychology, American Sign Language
Texas Tech University
Lubbock, TX05-2023
Skills
- Client service and support
- Case management
- Staff training and delegation
- Conflict and dispute resolution
- Efficient time management
- Office administration
- Writing and editing
- File organization
- Client relations
- Organized and attentive to detail
- American Sign Language (conversational)
- Microsoft office
Timeline
Legal Assistant, Senior Paralegal, Office Manager
The Witt Law Firm, P.C.
06.2023 - Current
Server, Bartender, Shift Lead
Narrow Bar
01.2022 - 06.2023
Server
Tony and Luigi’s
03.2020 - 08.2020
Bachelor of Arts - Psychology, American Sign Language
Texas Tech University